Chicago, Illinois
Not resolved
1 comment

Att Is a joke. I moved into my apartment in january of 2014. And that time I called att to transfer my att service from my old address to my new address.

att sent a technician out about 5 days later. The technician told me that something was wrong with the box on the main line and I was unable to get service at that time. I was told that I would be receiving a call from att when the box was fixed.

About 1 week after that another technician came to my house and told me the exact same thing!

during this time I continued to see att trucks coming to my building for other neighbors who had service. if they had the service why was I unable to get it?

to attempt to make a very long story short I have been attempting to get AT&T to connect my service since that time.Last week I attempted yet once again to have my service connected. I was told I would have a technician out today which is Thursday October 9th 2014.

up unto this point I have talked to someone at att seven times in one week because they kept sending me text messages asking me to call. I called everyday to be told that service was already connected. Now why would I want service if I already had it?

I have missed 4 days of work waiting for techs to come install service. Dont waste your time.

Product or Service Mentioned: Att Service Transfer.

Reason of review: Problem with delivery.

Monetary Loss: $704.

Preferred solution: Let the company propose a solution.

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"Corporate America" has gotten "TOTALLY OUT OF HAND" & need to be investigated in all aspects of their business practices. This can't be done until more & more & more & more people start filing complaints.

File a complaint with The California Public Utilities Commission along with other state & government agencies. People need to start doing this so "Corporate America's Greed" gets kicked in the assssss customers are getting really pissed off & tired of having money & time taken away from them "ILLEGALLY".

Maybe this will make you laugh. I do this to remain sane.

Are you bored & have nothing exciting to do to occupy your mind? I have the answer just call AT&T & get “U-Verse” for your phone, Internet & your cable! You will get more excitement then you can stand honest! Your Brain will be stimulated more then it ever has been what you will experience is “Out of this World”!

Do what I have done call AT&T to have your phone, Internet & cable through them installed.

I called AT&T to do this because "Direct TV" was not only "Clueless" but they were also "Brain Dead". So I thought I would get "intelligent" people at AT&T since its been around for a while & I have been a customer for over 25 years. When I contacted AT&T I hit the "Mother Load" in "*** Ville, Clueless & Brain Dead"! AT&T, U-Verse & DSL can’t get there stories straight.

Go in all directions here there anywhere everywhere on Earth out in space where they come from who knows where they all go to or come from! They don’t know if it takes two hours, three hours four hours five hours six hours seven hours eight hours nine hours 10 hours 11 hours 12 hours or seven days to reconnect your DSL so far I’m going on SEVEN DAYS without Internet service. When I called to find out what happened to my DSL appointment I was told by an employee that my “Ticket” was issued in “Error” on the same day of the NO SHOW October 13, 2014 at 6:30 pm & has been canceled by the system internally! So Mashinda knows exactly what happened.

Clyde who told me about the ticket being canceled knows exactly what is going on. Larry the Tech also knows what happened that came out today October 18, 2014. These people are “Humans” that don’t know they are working with the “Aliens”. So DSL came back to the Planet Earth & is no longer “Lost in Space”.

Which I guess is a good thing they have been “Lost in Space” since October 11, 2014 when the “Central Office” disconnected the DSL, “Wow! What an experience”! So now the mystery of the “Open Ticket & the Canceled Ticket Saga Error” has been taken care of. No more open canceled, open canceled open canceled open canceled open canceled if this was a blinking light informing you of this you would be a “Total Space Cadet” by now.

It has to be “Aliens” that came from the seventh planet in our Solar System from the Sun that are working for AT&T NO HUMAN could be this “Clueless” but then again…, are some people that work for AT&T “Aliens from out of this World”! Does the Head Planet control the “Internal System” or does the “Internal System” control the Head Planet”? “Knock, Knock anybody Home”??????? You will get text messages how many I don’t know I had 36 text messages telling me they don’t understand the word “CANCEL” you know that could explain why they are so screwed up.

What is so hard to understand about the word “CANCEL”! You will also experience DSL making an appointment which is a “No Show appointment sitting around ALL DAY calling to find out why just to get an answering machine telling you that you have an “Open Ticket” Repeat Reschedule or Cancel. It’s sort of nice to try to understand why you are hearing this “Robot Answering Machine” it sets us up here on Earth as to what the future holds for “Mankind”! The only good thing about this is that you get real quality time with your family, how thoughtful they are.

Have to make another appointment in order to get your DSL connected but can’t do this until the U-Verse is Canceled make an appointment don’t make an appointment had an appointment yet canceled the appointment had an appointment with a NO SHOW given another appointment that you don’t know about then make another appointment for the NO SHOW. Even after you have done all of this they still have to come to your house to restore the DSL. Even though they didn’t come out to disconnect the DSL line they have to come out to restore it. Yes, you will have more excitement then you can stand but the good thing about this is you will get more quality time with your family.

How really thoughtful they are. Whether they are from “Earth” or the seventh planet from the Sun in our Solar System you are guaranteed excitement you will find out more things then you can hardly stand. U-Verse is definitely from another Universe out in space somewhere & AT&T is right there along with DSL. Customers that are thinking about U-Verse installation I would suggest you don’t change to U-Verse if you do you will get total KAOS more stress & time wasted then you can imagine not to mention the money it costs you.

If we had had all our services through “U-Verse” the phone the Internet the cable we would have NO phone, NO Internet & NO Cable for seven days! On October 16, 2014 I get a call from a Joe at AT&T asking & telling me about “U-Verse” & if I would like to sign up! I told Joe NO explained to him that I wasn’t mad at him for what was happening but don’t call me again. On October 17, 2014 last night I get a call from AT&T & woman that works for AT&T named Isaura asking me if I wanted to “Update my Line” from DSL to the “U-Verse”?

That in order to do this they would have to put in a new modem & it would only cost you $44.00? a month. This would be wired from the “Fiber Optics U-Verse Department” of AT&T. When I told her to not call again & why she apologized & only four (4) people out of the over 20 people almost thirty (30) I have dealt with at AT&T, DSL & U-Verse since October 11th 2014 Saturday told me they were sorry about my experience.

One hand doesn’t know what the other hand is doing in this case several hands don’t know what several hands are doing if they even have hands! What is even scarier is Isaura told me that AT&T is getting away from DSL & switching the whole system to “U-Verse” we are really screwed now! The world as we know it will never be the same “The Aliens have landed” & will be in “Total Control” as far as “U-Verse” is concerned. Larry the technician that came out today Saturday the 18th of October found out what happened.

Seems that the “Central Office” where all of this started & DSL was “Lost in Space” wired our DSL to another DSL! And they want to wire the whole system? Classic! These are copies of ACTUAL TEXTS: AT&T U-verse Reminder: Tech sched for 10/11 btwn 9AM-11AM.

Need to resched? Reply HELP for agent or visit Reply STOP to opt out APPT WAS CANCELED NEED TO RESCHEDUAL HELP HELP CANCEL CANCEL CANCEL APPT TODAY SENT MESSAGES TO RESCHEDUAL YESTERDAY YESTERDAY NEED RESCHEDUAL Could you please provide the four digit Passcode associated with this Account? READY FOR TECH PASSWORD CODE xxxx If you have replied, I did not receive your text. Some phones restrict texts to 160 characters.

Please shorten your reply and resend. xxxx CANCEL!!!!!!! Sorry we did not understand your response. If you require agent assistance please reply HELP when you are ready to text.

CANCEL Sorry we did not understand your response. If you require agent assistance please reply HELP when you are ready to text. CANCEL DO YOU UNDERSTAND WHAT THIS WORD MEANS! IF YOU DO NOT UNDERSTAND WHAT THIS WORD MEANS YOU NEED TO CALL YOUR "MOTHER SHIP"!!!!!


"SULOO" GO TO WORPED FACTER ONE! Sorry we did not understand your response. If you require agent assistance please reply HELP when you are ready to text.

These are just a few texts back & fourth "Absolutely Ridiculous"!

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