Beverly Hills, California
1 comment
Not resolved

I called the technician for a phone line trouble yesterday. They gave me a time frame to choose from so I picked 4-8pm today, then I received the confirmation text.

6:30pm today I received a text saying

"Sorry we missed you. Still having trouble? Reply:HELP to reschedule or visit..."

At this point I knew what was going on and I was really stressed out by this super unprofessional manner. Please check the conversation(pictures) and see how unprofessional and lazy the tech is. Excuse after excuse...

He even asked my four digit account number thats never really needed or used just to make me give up or something. I can't find any good reason why he needed that with that timing.

FYI, of course there was no such "call" from them.

Yeah this is not the first time, the entire company workers are all like this and I'm really disgusted with them every time I go through this kind of troubles but I have no choice because other companies(like verizon) don't cover my area, which really sucks.

I just really wish that their customer service section actually cares for these unprofessional workers behaviors and tries to fix...

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Had an Experience with Att?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

I understand about the customer service and the tech service, our business phone line is out I called and the rep said they will be out tomorrow from 8-6pm.At 4:45pm the next day I started calling inquiring about the tech who was suppose to be out.

Now get this to call and put in for the phone repair they didn't ask for no 3 digit code, last 4 or amount the last bill. The customer service rep did this time when inquiring about when was the tech going to be here its almost 6pm. He may of been doing his job, But all I needed to know was when where they going to arrive it wasn't like I was adding phone lines or disconnecting service or anything. Now I am the director of this business I don't handle the billing in which I explained to the rep, His response was for security purposes I cant not give that information unless I have one of those 3, ok I was getting frustrated got his name and employee number called my mother in law told her what i needed and called back.

NOW there not asking for it this rep is gonna connect me to a live tech repair rep which did not go through stayed on the phone for over 45 min trying to get customer service on the line going through the horrible automated computer service just to get to the rep, finally get a repair rep and guess what he tells me I don't know who took that call but its like when you go to a restaurant and they tell you its a 30 min wait it can be longer than that that's how it is with us the repair tech can take...

This is att and your telling me you can not tell me when a tech repair rep is coming to my business you can guess, What is really going on , we have been doing business with them since 2004 at this address and even longer from home business and this is how a long outstanding business gets treated.I we wasnt in a contract I would tell yall to kiss it where the sun dont shine thats how mad I am.

Show more

You May Also Like

Att - AT&T AutoPay Program: Action required on your account Att "Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program ..." Read more Att - AT&T UNSAFE EQUIPMENT SALES FRAUD Att "Have been trying to get AT&T to remove broken pole from en-front of house my for months Power company has removed thee lines Comcast has removed there lines. The only..." Read more Att - AT&T - U-Verse is as incompetent as it gets Att "a telephone pole on our block burned, the whole block has been out of service. Each time I call the 800 number, I'm outsourced to some random country where..." Read more Att - At+t installed cable across my driveway-DEADLY Att "One year ago At+t came out + installed a cable across my driveway that they explained was temporary. My husband hit the cable immediately with his truck + almost(according to..." Read more Don't trust Waterpik Waterpik "Waterpik promoted their WP660 for international use. Having moved overseas and a different power supply, it stopped working. The same product In the UK is promoted today as suitable for..." Read more Reebok - Lousy Buy Reebok "I buy a pair of Reebok shoes and in a couple of weeks the sole comes apart. Cursing myself why I bought their product. I have bought their product for..." Read more Pacificreproductivecenter - Rifaat Salem MD - The Best doctor ever Pacificreproductivecenter "Rifaat Salem MD is awesome. She is the best doctor ever. Very knowledgable and helpful. I was struggling with infertility for over 5years and I went to 5 different doctors...." Read more Church and Dwight - Severe chemical burns from Nair Church and Dwight "Contacted them and they returned my purchase price. However I am still trying to heal the burns on my legs. Yes they acknowledged my "skin sensitivity" but I still have..." Read more