I called the technician for a phone line trouble yesterday. They gave me a time frame to choose from so I picked 4-8pm today, then I received the confirmation text.
6:30pm today I received a text saying
"Sorry we missed you. Still having trouble? Reply:HELP to reschedule or visit..."
At this point I knew what was going on and I was really stressed out by this super unprofessional manner. Please check the conversation(pictures) and see how unprofessional and lazy the tech is. Excuse after excuse...
He even asked my four digit account number thats never really needed or used just to make me give up or something. I can't find any good reason why he needed that with that timing.
FYI, of course there was no such "call" from them.
Yeah this is not the first time, the entire company workers are all like this and I'm really disgusted with them every time I go through this kind of troubles but I have no choice because other companies(like verizon) don't cover my area, which really sucks.
I just really wish that their customer service section actually cares for these unprofessional workers behaviors and tries to fix...
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.