I am recovering from an accident and I went to upgrade my phone. I have always done the 2 year plan.
So I did that again. Now today I was wondering why my monthly $25. discount went to $5. I found out that when I upgraded I should have gone to the monthly.
Well this apparently was also for other phones on my plan yet NO ONE bothered to tell me. Their HORRENDOUS website does not have any little pop up "saying are you sure you want to do this, you will lose your discount?" etc. So because I live in a very populated area, where roads and phone stores are extremely busy. ATT will rip me off for many hundreds and hundreds of dollars because I ordered online and had no knowledge of this info and their website stinks.
My bill is close to $400 per month and I am guessing that another company will be happy to have us. And the money ATT would have overcharged me by taking away this discount would be more than the money I would have to pay to cut the 2yr contract. It's really sad when you have been with a company since the first time you ever got a cell phone and raised your family and your business with ATT and this is how it ends.
Tried talking to them on the phone and they said gee we are really sorry you weren't told. Really?
Product or Service Mentioned: Att Cell Phone Upgrade.
Reason of review: always miscommunication that costs me, and this time it's way to much..
Monetary Loss: $500.
Preferred solution: Price reduction.
ATT Cons: Misleading information, Unscrupulous billing practices.