I really just want my service cancelled and allowed to go somewhere else.
I am 76 years old and was tricked in to purchasing a tablet along with a new phone and two lines or service, I only use one line.
I have tried many times since I have had this contract to get out of it, I call from time to time and it is always too pricey. I even tried again today and it would be $610 plus my bill to leave. Below is a copy of today's conversation and how I was treated, just constantly trying to get more money.
Reference Number: 732212372135714246
DATE/TIME: 2016-05-25 09:58:32
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
AT&T : Hello! Thanks for choosing AT&T Chat.
Valeria : Hello! My name is Valeria. I hope you are having a great day! How may I help you today?
Diane : How much would I be penalized for cancelling my service
Valeria : Diane, may I ask if you want to cancel all lines? if yes the remaining balance needs to be paid and for the devices itself
Valeria : It will be $491.27 for the early pay up for the 9103 line
Diane : all lines
Valeria : I am now retrieving the information for the other line
Valeria : Thank you for your patience, I know your time is valuable
Valeria : Diane for the 5540 the Early termination fee would be for $0.00
Valeria : So the other line is the remaining one plus the balance
Diane : Ok, thank you!
Valeria : I am so sorry you have reached that decision. May I ask why?
Valeria : You are so welcome!
Valeria : So I can better assist you
Diane : Your service is too expensive especially with only 2GB of data, I can barely watch a movie on Netflix and I'm almost out of data. Your competitors are offering way more data at better prices.
Diane : Also being a Directtv customer as well actually isn't a benefit in my opinion
Valeria : OMG :(
Valeria : Diane, we do not want to lose you as a valued customer, let me get you to a specialist who can help you best.
Edward : Hi, my name is Edward. I’m glad you were connected with me. Allow me just a few moments to review your previous conversation, and I’ll be ready to help resolve your concerns.
Diane : Hello
Edward : Hello Diane
Edward : Just finished accessing your account ... and I see that the 2GB data plan does not appear to be a good fit for you
Edward : if I may have a moment let me see what I can do to help out
Diane : If it involves more money there's nothing you can do.
Edward : ok//
Edward : let see what options we can do
Diane : I don't even use the tablet, which I was tricked in to buying. I am 76 and don't enjoy much but your competitors are much better with there pricing and data plans. T mobile is even offering unlimited streaming for some services I use.
Edward : One moment please.
Edward : so Diane .. I have a couple of offers I can do for you today
Diane : ok
Edward : we can do a 3GB plan for 35.00 plus line fees and taxes
Edward : that is 10.00 more then you are paying now for 1 more GB
Edward : but I really do not like that one
Diane : no
Edward : because I can extend a 6GB data plan for 40.00 so for a increase of 15.00 per month .. which is much better
Edward : or we do have a unlimited plan for our ATT Family members that have DTV .. it is 60.00 for the data , talk , text Unlimited then 40.00 per line access fee plus any of you installments
Diane : I told you if it's more expensive we have nothing to talk about. I am cancelling this and my directv asap. My next call will be to them to see how much I have to pay to if I cancel. Like I said I already have 2 lines and only needed one. How do you justify tricking an old lady in to having two lines when I'm only one person
Edward : one moment .. as I review the cost for canceling the service
Diane : And now I'm being held hostage so to speak. I will be sending a copy of this further up the ladder as well.
Edward : line ending in 9103 cost is approx 491.27
Edward : cost to line ending in 5540 would be approx 118.00
Edward : plus the final bill
Diane : I know that if you read the previous conversation as you said you were doing you would have already knew that
Diane : You're no help
Edward : Diane .. I offer you the best with the data that you are using ..
Edward : if there is nothing else I can review with you today .. you may close this chat
Diane : Well be prepared for a flood of cancellations as all my senior citizens friends will follow me
Edward : I am sorry to hear that .. and I am sorry that you are not willing to accept any of the offers ..
Edward : you may want to ,, if you are thinking about paying off the installment's ..moving to our prepaid serivce
Diane : why would I there more money I told you before you wasted your time I wouldn't if it was more expensive. Most of your competitors are cheaper
Product or Service Mentioned: Att Customer Care.
Reason of review: Taken advantage of.
Monetary Loss: $3000.
Preferred solution: Just cancel my contract and let me get service elsewhere.
ATT Cons: Thieves.