I had ATT U-verse installed in my home. Upon installation, I was told that I prequalify for a cell phone. Their rates were comparable to my current provider AND I was told that I could pay both my U-verse payments and cell phone all on the same bill. I'm all for simplicity so I got the cell phone. I was told that my bill for the cell phone, internet, cable, and home phone would run me $250 a month. Ok. First bill comes in for $261. I figure it was high because of the connection fees for the cell phone, so I pay it and go on with life. 3 days later, I wake up to find my cable, home phone, and internet shut off. I call the customer service reps and ask WTF is going on. She informs me that the $261 I paid was ONLY for the cell phone and they wanted another $256 to restore my cable. After promptly telling her what she could do with that $256 bill, I called Comcast for my cable/internet.
I understand. You need customers and you get wood over those contracts BUT bold-face lying to people won't get you repeat customers. Matter of fact, I've quickly told everybody I meet about your *** up practices. Cost you about 60 customers. Congratulations.
Also, 6 phone calls to your customer affair woman didn't solve a *** thing. She didn't even return my calls. She texted me, asking me to call her to resolve my issue, then didn't bother to call back when I had to leave a message. Amazing customer service! Kudos! Not many companies have made it that high on my *** list.