State: Maryland Product: Att Switch To Att Deal Clear all filters (1 of 13 reviews match)
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ATT Switcher Program

Wow, I had a similar experience. I traded in a phone that was being rented and was told that the phone was only worth $5 and that I wasn't eligible for the program because the phone was less than $10. The next day I spent close to 3 hours on the phone until I reached a rep in the northern Ill. office who shared with me that on that particular day the price dropped from $10 to $5. Prior to this happening, I had talked to about 3-4 reps about the program. Nobody, no one, not a single soul mentioned the phone had to be worth at least $10. So after going back to turn in the phone, I was told that the last bill had to be re-submitted because it was just a bill and didn't have the total breakdown. So I will try to re-submit today and see what happens. I am now working on my 7th week, hope I don't have to wait the total 13 weeks this person has. Wish me luck.
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Review
#934679 Review #934679 is a subjective opinion of poster.
Service
Att Switch To Att Deal
Pros
  • Dont care about you
Cons
  • Poor customer service they tell you what you want to hear only
Reason of review
Order processing issue