State: Michigan Product: Att U-verse Internet Service Clear all filters (1 of 31 reviews match)

ATT in Grayling, Michigan - Data overages

For the past two months I have been getting data overage charges on my bill. I have a 30gb plan and have no idea how 30gbs get used up in a month. For the past month, I have received over twenty text messages saying my data has been used. I have chatted with ATT several times to try to figure out the problem and no one can seem to help me. I have done nothing different in the past two months that I haven't been doing in the past two years that I have had this plan. The customer service rep keeps telling me things I already know instead of what the problem is.
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1 comment

they're changing their plans to make the 30gb plan cheaper and we're getting rid of the overage charges.

#902145 Review #902145 is a subjective opinion of poster.
Att U-verse Internet Service
  • Customer service dept
Reason of review
Poor customer service
Preferred solution
Price reduction