Not resolved

messages on our boxes to tell us stuff we don't want to know. Not one word that I was going to be disconnected.

Charged me late fees on top of 50 dollar penalty. Phone payment never works right always sends me to human and they charge me even more money and online never lets me in either. Account in husbands name and even though I have pass code it never ever works. The automated attendant is absolutely rude rude rude rude rude.

The cut off happened a couple of days after bill was due. Had just brought account current on the 2nd of April and they cut it off anyway. Another payment was due on the 3rd and by he 5th the service was cut off for one payment being a couple of days past due. I made executive complaint because I still could not pay my bill online wouldn't work and the phone bill pay would not work.

So they charged me five dollars to pay my bill and did absolutely nothing. Not even apologize.

Product or Service Mentioned: Att U-verse Tv Package.

Reason of review: Poor customer service.

Monetary Loss: $55.

Preferred solution: Let the company propose a solution.

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Wow the most simple way is to pay your bill. Then you don't have to deal with rudeness. LOL smh


Asking you to pay your bill which you owe them is not being rude. Grow up by paying your bills on time and by not mistaking being told no as rude.


So now you are saying that an AUTOMATED voice system is rude? HOW CAN YOU SAY THAT?

A "rude" computer. As if the computer cares one way or another.

It has no emotion to express, by definition of what it is, it is impossible for it to do so! Maybe you are just simple and over sensitive.


The child that posted this is mistaking hearing something that he does not want to hear as rude.


You didn't pay your bill and they discontinued your service. You have no basis to complain. Try to make an effort to become financially responsible in the future.


But that would involve acting like an adult which apparently this kid cannot do.

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