ATT - NEED BETTER CUST. SERV REPS
So i ordered my iphone in october and said to be delivered by end of october.So UPS delivered, and I wasn't there to sign for it.
You would expect UPS to deliver it the next day...NOPE, the day after...NOPE...next day...NOPE. So i filed a lost package with them (which i'm pretty sure their delivery person stole my phone). So 2 days later, I called AT&T to file a claim. AT&T customer service told me that it would solve a week later....NOW it's a week later, no phone.
I called AT&T, asked them whats going, just send me a new phone/package since you already charged me and everything, blah blah. They said they don't know, waiting for UPS to find the package itself. So i called UPS, and they told me AT&T still haven't send in the papers for the claim so that UPS will pay AT&T back when they do. SOO *** AT&T.
IF YOU DONE YOUR JOB OF SENDING IN THE PAPERWORK, MAYBE I WOULD HAVE MY PHONE BY NOW...BUT NOPE....still waiting...guess i won't even get it in a month. honestly, i understand its UPS fault for losing my package, but speed up the *** process. I been waiting FOREVER for my phone and still i have nothing in my hands.
just annoyed that AT&T reps dont even know what they are doing.GET SOME MORE TRAINING, BIOTCHEs.