I was told that this $ 6.39 charge on my bill was for them to recover some of their tax cost to be in business in the state of Texas. Also I,m having to pay $ 3.63 extra for a "Regional Sports Fee", for sports channels that were in my package, something about how it is in Texas.
I've never had a recovery fee on any net work before. Even on a cel phone that fee is just a few cents per phone on AT&T, their parent company.
To get out from under this mess it would cost $ 320.00. As fast as I can check out the other services and compare getting out and breaking even with another service at a cheaper rate for same length of time I will try it.
Product or Service Mentioned: Att Switch To Att Deal.
Reason of review: Poor customer service.
Monetary Loss: $160.
Preferred solution: Price reduction.
ATT Cons: Unhappy, Incompetency and training of customer service staff.