1001 Fleet St, Baltimore, MD 21202, USA
Poster increased review rating.

Update by user Sep 19, 2018

Thanks for doing the right thing!

Original review posted by user May 22, 2017

Been a customer for 20 years. I have three phone and they put the insurance on the wrong phone.

So for the first time in 20 years I dropped and damaged my phone I get the run around for 4 hours and they send me to a store 45 min from my house to pay $290 when I get there. I get there and the store has no idea what I am talking about and tells me to pay $725 for a new phone. So for 20 years of service and 3 lines gets me nothing.

And the worst part was they could care less. They wasted my time, and gas and did nothing to make it right.

Product or Service Mentioned: Att Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $725.

Preferred solution: Full refund.

ATT Pros: Manager at local store was very kind and tried to help.

ATT Cons: Misinformation, Managers at home office could care less.

  • ATT repersentative
  • Long Wait Times
  • Unresolved Issue
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