1001 Fleet St, Baltimore, MD 21202, USA
Resolved
5.0
Details
Poster increased review rating.
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Update by user Sep 19, 2018

Thanks for doing the right thing!

Original review posted by user May 22, 2017

Been a customer for 20 years. I have three phone and they put the insurance on the wrong phone.

So for the first time in 20 years I dropped and damaged my phone I get the run around for 4 hours and they send me to a store 45 min from my house to pay $290 when I get there. I get there and the store has no idea what I am talking about and tells me to pay $725 for a new phone. So for 20 years of service and 3 lines gets me nothing.

And the worst part was they could care less. They wasted my time, and gas and did nothing to make it right.

Product or Service Mentioned: Att Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $725.

Preferred solution: Full refund.

ATT Pros: Manager at local store was very kind and tried to help.

ATT Cons: Misinformation, Managers at home office could care less.

  • ATT repersentative
  • Long Wait Times
  • Unresolved Issue
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