When you call AT&T the auto attendant continues to ask you the same questions over and over again. It takes 30 minutes to get a human on the phone. Also prey that the call is not handled overseas... My complaint is getting billed for a service that was never installed and nobody can find my account. Foretheremore,
The level of customer service the way they handle the customer is poor. You are just a number they don't care about you. I think that they should get rid off the auto attendant and that may help the frustration for the customer.
This person wrote the review because of poor customer service at ATT. Reviewer claimed that he or she lost $150 and wants ATT to "please close the account and stop sending invoices".
The most disappointing in user's experience was incompetent and poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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