We switched from Xfinity because of promise of set price which included free internet for 1 year. From first statement we were charged for internet.
I called and credit was issued. I was told I WAS correct & should not be charged for internet & it would not be charged again. This became a monthly call where credits were being issued. I was even told at one time that I had 2 years free internet.
As time went on I began to get push back on credits and told they did not have free internet. On April statement call for credit I was told that no credits would be issued & that I had only been issued credits from the beginning to APPEASE me. I paid April bill minus the internet which had been increase by $10. Received May statement, was charged again at increased rate for internet & was charged late fee of $9.
We are being overcharged $29.95 for April & $29.95 + $9.34 for May. I'm done.
I feel above overcharges should be credited from FINAL BILL because AT&T admitted they were in wrong from very beginning verbally and by issuing credits from the very first statement. Customer Rep. telling me during April statement call that all credits were issued to APPEASE me was INSULTING to say the least.
Today, June 10, 2015 we are switching BACK to Xfinity.
No more monthly calls to get what was promised from beginning. Don't even mind early cancellation fee just to be free of dealing with AT&T billing and customer service.
Reason of review: monthly overcharge for service.
Monetary Loss: $70.
ATT Cons: Att uverse customer service, Price increase every month.