I went to the best buy on 7/20/17 at the location in fort smith Arkansas next to best buy the address is 4191 Phoenix Ave, Suite A2. The gentleman did not want to help us or try.
He did not know any answers to our questions and would not even attempt to find out any answers. He was too busy talking to his friend sitting at a table. I was fully planning on switching over my service to ATT with intentions on buying a new phone and everything. I have worked in retail for over 10 years and this was the worst customer service I have ever received.
Not sure why he even works there when he knows absolutely nothing about any promos or products there. My family and I will never return to the location and I will not ever recommend this place to anyone.
Review about: Att Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.