100% full Not resolved

I started at&t uverse in the month of July but ever since I haven't receive any bill statement in my mail which I requested 5x already and plus the reward card that I requested for 3x.Its almost October and non in my mail.

What made me furious is my husband order a wireless phone and received a confirmation that I will receive the 2 phone by the dates they promise that I will receive the phones. Assuming that I will receive it I disconnected our wireless phone from Metropcs for almost a week already, for me not to have a double payments. But its been 2 weeks no phone had arrived. So now I connected my Metropcs back to make a call to at&t.

And they inform me and assure me for how many times that I will receive my bills statements, reward card, and my phone on Monday. I asked them what went wrong? Why we haven't receive anything from at&t but when u took money from my bank account its on time since I have auto payment, without me knwing how much my bills. After the representative promise me again that I will receive everything on Monday he gave me number which is 8777452178 to report my issue and get a compensation.

But the lady representative hadn't offer me anything. It upset me how they handle their customer complaints like that. So hassles I've been through to fix this. we hadn't wireless phone for me and my husband for a week hoping our new phone will arrive on the date they informed us.

I am sodisappointed, now I need to pay my Metropcs and att bill for the next month because of there incompetence.If I will not receive my phone and other things I had been requesting on Monday I will not hesitate to cut off our uverse and our wireless phone.

Review about: Wireless Phone.

Review #539102 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Problem with delivery / $100
Preferred solution Let the company propose a solution

Had an Experience with Att?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"Att or google has done nothing to to keep david dumetz who runs a media site from hacking my internet through java and google development sites.his company destroyed thousands..." Read more
"Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program ..." Read more
"First - I port my phone # from AT&T to Verizon, I receive an email telling me that my final bill is ready (email dated 11/30) I attempt to..." Read more
"They may have a great product and I believe they do. However, their call center support is absolutely useless. Too many roads to navigate to get anywhere. ..." Read more
"We started the process by in Aug 2016. They had a lot of turnover and 1 GC was fired and the other quit. The new GC refused to meet with..." Read more
"I was excited at the idea of coordinates collection to put down the coordinates of where my wife and I met and have it stamped on a piece of jewelry..." Read more
"I have had this mattress for about 8 months, it starts to show in my body a lot of hip and neck pain. I do not recommend this mattress at..." Read more
"Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more