3935 Grand Ave, Chino Hills, CA 91710
Not resolved

October of 2016 was the last time my tablet was used. I canceled my tablet with a phone CSR.

Thinking that it has been deleted off my bill. I have continued to pay my monthly bill. Three weeks ago I noticed Im being charged$20 usage and $8.99 insurance for the tablet . I have called to cancel out the tablet a numerous amount of times.

I have gotten transferred time after time to different departments. With the wait times and the horrible customer service. I still have not gotten the problem resolved. None the less I also noticed that Im being charged for premium insurance on one of my phones.

That I have never purchased.

I have looked at my records and also been told by a CSR that these charges have been on going since 2016. I am so upset and frustrated especially knowing that I have been a loyal customer for 10 plus years.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Full refund.

  • Tech Service
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