I don't ever EVER complain about anything but this I could not contain. We have been AT&T customers for well over 10 years.
We have fell on hard times like most of America. I recently made a payment arrangement set for Sept. 28, I called to let them know that I would not be able to make any sort of payment until Saturday. I called on Saturday to make further arrangements on our account and I was told their systems were updating.
I was asked to give my Telephone number, which I happily did. I was supposed to receive a call back on the 30th but before I could they turned our phones off and are refusing to turn them back on until the remainder is paid. My unpaid Balance is just under $80. But since the phones are already off ATT is not able to override a computer to restore our services, which is our only telephone.
I now see why ATT has never been number one in customer service.
I will be leaving ATT and spreading this to everyone I know. Your Loyalty to a company means absolutely nothing these days.
Product or Service Mentioned: Att Account.