Att - Phone and internet turned off for a week without my knowledge or consent. Then charged $49.50 to get it turned on.
My husband died in March. He had the most expensive Premier and Direct TV package.
I wanted to drop both and have a cheaper package for our home TV after he died. I did not know his PIN # so I was told I needed to open a new account in my name. The next day there was no phone, internet or TV. I depend on my phone for communication as I am 85 and receive calls and emails from my doctor regarding blood tests that I have on a regular basis.
It took a week to get my phone and internet turned on and I was charged $49.50 for "installation". Since I have paid AT&T for years I did not expect this lack of service or treatment for an elderly widow living alone. My family told me to cancel the account with AT&T. I did.
The company needs to have a Widow's Policy! I can't be the only one.
Reason of review: Problems with payment.
Monetary Loss: $50.
Preferred solution: Full refund.