Installed Directv, phone, internet with AT&T 4 weeks ago.TV and phone are excellent.
1 week after installation internet slowed to a crawl. I have spent 5 hours on the phone with AT&T support, had 7 phone calls from their "Premium Care" and had four different individuals and teams to my house. No one can fix the problem. I will have normal internet service for perhaps 1 hr/day.
The rest of the time it is basically unusable, taking 1-2 minutes to load each individual page.
Technicians who come to the house give me their contact information and tell me they will call later in the day to see how it is doing.They never call, don't answer their phone (they gave me their number) and don't answer emails.
More Review Details
|Advertised vs Delivered|
|Diversity of Products or Services|
|Style and Design|
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Discounts and Special Offers|
What I liked
What I disliked
- Impossible customer service easily accessible but useless
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Product or service
- Att U Verse Internet Plan
- Review category
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