Att - Poor AT&T (Uverse) internet service

14 of 4411 Att reviews

Installed Directv, phone, internet with AT&T 4 weeks ago.TV and phone are excellent.

1 week after installation internet slowed to a crawl. I have spent 5 hours on the phone with AT&T support, had 7 phone calls from their "Premium Care" and had four different individuals and teams to my house. No one can fix the problem. I will have normal internet service for perhaps 1 hr/day.

The rest of the time it is basically unusable, taking 1-2 minutes to load each individual page.

Technicians who come to the house give me their contact information and tell me they will call later in the day to see how it is doing.They never call, don't answer their phone (they gave me their number) and don't answer emails.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Impossible customer service easily accessible but useless

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Product or service
Att U Verse Internet Plan
Review category
Telecommunications
review #989624 by

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