Not resolved

Installed Directv, phone, internet with AT&T 4 weeks ago.TV and phone are excellent.

1 week after installation internet slowed to a crawl. I have spent 5 hours on the phone with AT&T support, had 7 phone calls from their "Premium Care" and had four different individuals and teams to my house. No one can fix the problem. I will have normal internet service for perhaps 1 hr/day.

The rest of the time it is basically unusable, taking 1-2 minutes to load each individual page.

Technicians who come to the house give me their contact information and tell me they will call later in the day to see how it is doing.They never call, don't answer their phone (they gave me their number) and don't answer emails.

Review about: Att U Verse Internet Plan.

I didn't like: Impossible customer service easily accessible but useless.

Review #989624 is a subjective opinion of a user.

Product or Service Quality
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Price Affordability
Style and Design
Discounts and Special Offers
Diversity of Products or Services
Coverage Area
Value for money
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Deliver product or service ordered

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