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Update by user Oct 17, 2021

Still no word from anyone at ATT! I suppose it’s understandable considering how many issues and problems they’ve created for themselves.

Update by user May 16, 2021

They’ve never bothered to follow up, and the problem with the ATT APP has not been resolved at all. It’s obvious that ATT simply doesn’t give a crap about their customers or the troubles with their software or service.

Original review updated by user Oct 17, 2021

Id recommend avoiding the frustration of doing business with ATT. Ive been with them for years and the service and customer service has steadily gone down hill.

They've off shored most of the customer service and getting assistance is next to impossible. Im frustrated every time I have to call them. Their IVR system has been broken for years and hasnt gotten any better. They must be aware of how bad the system is, but clearly dont care enough to fix it.

When you do get an actual person, they are usually offshore, required to read from scripts and showing very little interest in actually listening to you or resolving any problems. Most are too busy upselling or asking you to repeat yourself over and over. VERY FRUSTRATING! For one of the largest companies in the world they are extremely out of touch with their customers.

I wish congress would become involved and do what needs done.

They need to be held accountable, possibly broken up again in order to become responsive to their customers again.

Avoid this company and consider going with another and save yourself the aggravation and frustration of paying for poor subpar customer service. If theyre going to consistently waist my time, I think its only fair that I be compensated for it.

User's recommendation: Avoid doing business with this company.

Preferred solution: Let the company propose a solution.

ATT Cons: Exceedingly poor customer service, Misleading business practices.

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