Att - Reagrding bill for 2 days 70$ oct29th to nov1st. Though I have clearly Asked evrything on call. and the family plan was moved to personal call by same call

1699 of 4454 Att reviews

Im a student i have issue regarding the bill. I got a bill of 69.92$ for 2 days that is for 2014 October 29th to 1st November. I had to move from a family plan to personal plan on October 29th . I got a bill for only 2 days ie 29th oct to 1st nov 2014 because of the monthly cycle (1st of every month to 2nd of every month ) of at&t which was not informed to me by the agent .Though i have called twice on that day to confirm. The agent said that i need to pay the bill from oct29th to nov 30th and u have a one month time to pay the bill which is on dec29th. Im very much sure that i have called the agent regarding the bill.

With that confidence i have called at&t regarding the issue. They said that i need to pay it anyway. But i was sure that i was informed wrong. So I asked for the reference number of the call that i spoke to some agent on 29th and 28th of october. But the agents of att said that they dont create a ticket or reference number for the calls that they take. So i called them agian the reply was same they cant change the bill. Again i asked the refernce number or any documentation of the call on 28th and 29th of october. They said that becasue of some security reasons they were not able to send me the call information. I have tried a lot for documentation purpose i had stated chat. after long conversations they said the same thing. They cant send me the chat or call messages done by me with att agents. Its a customer support they doccument each and every issue. Strangely the dint document any of my ticket. And they said they cannot send me. But i have whole right to ask for my chat conversations as a customer.

So Ultimately i want to tell that i got a bill of 69.02$ for 2days. Though the agent had said that its going to be the bill for one month(29thoct to 30 nov) it dint happend. That is too much as a student for me.

1) Is that safe to change the family plan on the call??

2) should the agent hide the hidden price of 2days from me?

3) Agent had promised a plan 81$ of one month bill on call on 29th october.

4)Should the chat agents hide the conversation messages between me and agent on 29th oct. Saying they dont have access.

5)They dint provide me document but i have copied all text conversation.

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Product or Service Quality
Price Affordability
Coverage Area
Customer service

Reason of review:
Problems with payment
Monetary loss:
Product or service
Wireless Phone Service
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review #559075

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1699 of 4454 Att reviews

Nov 18, 2014 #902133

As you are a student, I would recommend that you start studying how to read and write English. It was clearly stated to you that you would need to actually call in to Customer Support to get any billing issues resolved. From the looks of it, you accidentally got billed for a full month of service when it should have been prorated.

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