I was promised a $200 rebate when I signed up. I called for my rebate and they said I was only eligible for $150 because the rest was given to me through service.
I called when I received my $150 to activate but I got that recording that just goes round and round. After calling customer service I got transferred 5 times, then someone said they activated my cards (I can't check because it says my pin is invalid--- even though I gave that pin to customer service and they said it was good.)
That made me so mad I called back and insisted I get my last $50! They told me no, so I spoke to a supervisor, I told her I was staying on the phone till I got my $50.. finally a lady in the rebate center is sending me another $50 rebate but the first guys wanted the name of the salesman who allegedly promised me $200 in rebates.
I told him if I thought I needed to write his name down you should have warned me, "Look, we're gonna try to rip you off in a few months, so go ahead and write my name down." They didn't like that... anyway - supposed my last $50 is on the way.. now I have a problem with the phone, it went out all over the house except for the room they installed it in where our Comcast had been, totally inaccessible to the rest of the house.
Now we have to to walk over there everynight to charge one cordless phone. If the service wasn't better than Comcast, I'd go back.
Product or Service Mentioned: Att Reward Card.