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AT&T does not care about the elderly! They gave my 91-year-aunt a 72 hour wait period to fix her phone.

She has limited mobility, takes tons of medication and had no other way to contact the outside world. Their response was they will give her a call if someone cancels their appointment. How??????? She has no phone!!!!

I'm thinking these push button life saving alerts only work if you have a working phone.

How can someone pay their bill on time every month for years and can't rely on their services? Shame on AT&T.

Product or Service Mentioned: Att Technical Support.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Mar 12.
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