Manhattan, Kansas
Not resolved

Been with AT&T over 15 years and in the last 2.5 years it's been ***.It started out to be a simple phone upgrade!

Not only did they do the upgrade they took it upon them self to change my plan. That I did NOT approve ! Today my daughter was going to upgrade her phone and they tried to do it again!! This used to be a great company and now all they want is to nickel and dime you to death.

Below is a pic of what they gave my daughter today at AT&T store in Manhattan,KS. . The pic will show the 3 plans from $936.24 to $1216.00.

This is how your treated for 15++ service and never or missed a payment.Also they or so cheap that it's written on note book paper instead of a invoice or letter head.

Review about: Phone Upgrade.

Review #645555 is a subjective opinion of a user.

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Salem, Oregon, United States #995691
They lie. And you're right; they used to be a good company.
Mountain View, California, United States #994386
This has nothing to do with changing your plan. The mobile share value plan has a discount for not having a 2 year contract. That means buying a used phone, paying full retail price, or doing the att next installment plan. If you get the $200 iPhone 6, you lose that discount. The reason it's on notebook paper is because the sales agent went above and beyond to show the total yearly costs of both of your options. There's an online tool that will tell you the same thing.

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