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I am actually on hold now while writing this . For 6 months i have not had a signal at my house and for 6 month i have been fighting with att about this . And the fact that my 73 year old husband has congestive heart failure and a list of other health issues. And I can...
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1.0
I didn't like
  • False information
  • Poor network reliability
  • Will not fix the problem
#1308658
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I called on the 3rd of July to have service set up and installed at my place. Appointment for installation was set for July 11. Okay great!....WRONG! I get a text telling me there was an issue with the installation and it was being resolved. Okay cool, I...
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1.0
I liked
  • That i thought i was being taken care of
  • Horrific
  • Wish i could find something nice to say
I didn't like
  • Loss of signal a lot
  • There representatives
  • Did not honor the agreement
#1307547
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ATT - Poor customer service

Called AT&T for help in regaing power on my wireless. After a long 10 minute wait I finally was connected with service rep. Gave my phone number, account No and code to the rep who then disconnected the call.
#1306296
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A year ago I moved 200 miles finding my AT&T cellphone had no service at my new residence. Elsewhere, OK, generally. Of no use at my house. Talked at length to a service rep,, discussed the roll-over available balance on my pre-paid plan (over $300) got some sympathy...
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#1301132
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We had a very bad storm on June 23, 2018. We were without power for two days. When the power came back on we did not have AT&T anymore. We called to report it. We were told we would receive a new modem in 10 days! When we pleaded with them they agreed to expedite to 7...
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#1300891
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My husband died in March. He had the most expensive Premier and Direct TV package. I wanted to drop both and have a cheaper package for our home TV after he died. I did not know his PIN # so I was told I needed to open a new account in my name. The next day there was...
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1.4
#1300566
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6/15/18: Signed into a 1yr, contract that included: U300 with Showtime, 1 additional tv box, land line, up to 50mps internet speed. Plus I was promised a $300 Visa Card. The contracted price= $124.99 + taxes and fees, which equal an additional $14.80. Total bill should...
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1.3
I liked
  • When i did finally talk to customer service they were friendly
  • Product when it is working properly
I didn't like
  • Lack of english speaking people and unqqualified techs
  • Outright getting lied to
  • Refusal to correct their mistake
#1300095
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I was on hold for 12 min. to get to what is erroneously called "customer service" - "high volume", Term should be understaffing! Dont;t After going over bill "customer service" transferred to "loyalty" now on hold for 12 min. Now on hold for 3rd time checking plan...
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1.0
I liked
  • Used to have competitive rate
#1299979
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ATT - Worst ever.

Have been told different lies each time i call about getting their lines buried in our lawn worst company ever dealt with
1.0
Details
Customer service
Reliability
#1299787
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After waiting a week and a half for a technician... this is what we encountered: Tech came today and failed to repair my phone line in our Living Room. We pay for inside wiring, so I don’t understand how this could happen. Tech’s suggestion is that we move our main...
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#1299206
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