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2.0
Details
ATT - AT&T AutoPay Program: Action required on your account

Update by user Dec 13, 2014

Still no action by AT&T!

Original review posted by user Aug 14, 2013

Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program PO Box 5093 Carol Stream, IL 60197-5093 (Quite a bit of fraud registered here!) AT&T Account Number:...
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109 comments
Anonymous
#1713796

You should probably report it to government authorities since AT&T doesn’t investigate fraud from outside its organization. But I am so worried about your ideal and I am so happy I got to read about it. NOT

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Review
#439543 Review #439543 is a subjective opinion of poster.
Tags
  • AT T ripoff
  • AT T Ignores Scam
Resolved

Resolved: ATT - Wonderful Agents— Terrible Service

2.0
Details

Update by user 4 hours ago

It wasn’t

Original review posted by user 4 hours ago

I am having one *** of a time getting credit back from the phones I returned.. I never activated them, sent them back in 3 days unblemished..I have home service with them.. they charged me for phones .. no credits returned.. now they have suspended home service. I have spoken with agents (by the way are very good) but t..I have other issues that I would rather not air on here... I full intend to go to better business bureau... I am 69 years old.. not computer savvy... but I’m 69 and old enough to know I’ve been shanked... today is the last day I deal with AT&T directly
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Review
#1712221 Review #1712221 is a subjective opinion of poster.
Product
Att Account
Pros
  • Pleasent customer service
  • Very good customer service agents
Cons
  • Security issues
  • Very
Reason of review
Return, Exchange or Cancellation Policy
Loss
$152
Preferred solution
Turn my home phone back on and read my entire dealings... Some very serious issues with security
1.7
Details
Unfair/unethical billing methods used for billing by mail. I want all the utilities/services I utilize to mail my bills. The AT&T bill is due in 25 days (not 30) and the bill is not mailed promptly after being generated. By the time the bill is received in my mailbox,...
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Review
#1709912 Review #1709912 is a subjective opinion of poster.
Service
Att Mobile Phone Service

ATT - Hate AT&T - ruined DRTV

1.0
Details
I have been a DIRECTV customers for YEARS (20+) and LOVE them, however with the ATT's acquisition, the quality of service, technical support and customer service have all decreased or non-existent. NO CHOICE but to Cancel as AT&T doesn't value my business, all excuses!. Sad but TURE
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Review
#1707056 Review #1707056 is a subjective opinion of poster.
Service
Att Technical Support
Reason of review
Poor customer service

Do not get an ATT wireless mobile plan.

1.0
Details
It has taken 1 month and hours upon hours on the phone with customer service representatives to activate a phone.
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1 comment
Anonymous
#1776075

I totally agree with that. All their reward offers and trade in rebate takes hours and hours with jumping from one customer service number to another like a field hockey.

Unfortunately i have locked in but i wouldn't advise anyone. Also i am taking my story to media as this kind of company required a lesson to be learned.

Review
#1705456 Review #1705456 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Order processing issue
The technician came to set up new Internet service for me on October 30, 2019, at 3 PM. He was not able to pull the cable from the box closes to the sidewalk to my property. I was helping him without pay. When he fished the job, he set it up by using the old password...
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Review
#1701818 Review #1701818 is a subjective opinion of poster.
Reason of review
Exactly as described/ advertised
2.5
Details
I spoke to an operator at 4pm on 11/06/19 about reinstating my services they were disconnected for nonpayment. I explained I had some issues and what can I do. She said my past due was $326 and I said I didn’t have it. She said can you pay something and I said I...
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Review
#1701583 Review #1701583 is a subjective opinion of poster.
Service
Att Customer Care
Pros
  • Good service
  • Prompt install service
Cons
  • That att shut off my phone
  • Poor customer service
Reason of review
Poor customer service

ATT in Ellington, Connecticut - Vesta AT & T prepaid cellphone is a scam, never owned and got charged.

1.0
Details
I was charged $69.71 on my bank account. I have never had a go phone. I have never had any kind of prepaid cellphone service. This company is some sort of scam. AT & T likes to use third party vendors to scam their customers and then act like they no nothing about it. I was ripped off by them for Direct TV. I would never ever use AT & T for any service.
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Review
#1700914 Review #1700914 is a subjective opinion of poster.
2.4
Details
20 year family plan customer January 2019 I tried to disconnect the home line I was told I could save money by excepting the free smart watch and it would lower my bill they would ship it to me three months later the order was still pending and they canceled it without...
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Review
#1700776 Review #1700776 is a subjective opinion of poster.
Cons
  • Lack of care on how their customers are treated
  • Inability to resolve my issue nor issue me credit
Reason of review
Poor customer service
Loss
$1492
Preferred solution
Full refund
Tags
  • Bad Customer Service
  • Terrible Customer Service

ATT - Terrible customer service

1.0
Details
Reward card never received. Been on the phone for several hours, have talked to 3 different people who promised to get me to the correct place to get this taken care of. The first person hung up on me. The second said they would take my number and call me back. They did not call. What a scam. I am a retiree and I am so discussed with a company I gave 33 years to.
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Review
#1700070 Review #1700070 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Deliver product or service ordered

ATT Products and Services Reviews

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ATT - /can't get an American

1.0
Details
I called to discuss my bill and got some offshore place. These places don't understand me nor I them. I asked for an American and was told they can't transfer me. If you are going to do business in America, then have American agents ready to help when requested. I will be cancelling my Direct TV in the very near future because I can't get an American.
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Review
#1699988 Review #1699988 is a subjective opinion of poster.
Service
Directv Tv Service
Pros
  • Quite disappointing
Cons
  • Treated like dirt after so much loyalty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Can t Get An American