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List my phone and got a replacement, not happy with replacement due to not working like my original. I can answer or talk with my hearing aids (phonak). My...
"I need to talk to a live agent now"
I keep trying to find a 24 hour number and its telling me all offices are closed. Not only that, I keep getting automated answering systems and its frustrating...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer Junior Reviewer
Billing/Unhappy with Service
Also was referred to as a person wishing I could be a veteran, referred to an EPTS discharge I was ashamed of in the past, under honorable conditions. I don't get upset by it anymore because I made it farther than most people making it a joke, I knew 1 employee couldn't possibly relate or recall the meaning of PT. Good thing I'm not important or sensitive.
Went to a local store to attempt resolution and was refused service then harassed and referred to on several personal issues currently being obtained and used to embarass me. Refused service on EBB program and told a second time I could not use the EBB program, because it was unavailable in area.
I have my approval code saying it is. I am being messed with and cannot seem to get anyone to care or provide a service I have been paying for several months. Then was told by heavy set employee they can decide if I can be provided with the service or not. I left the store, mad as I have ever been.
I don't know who will fix this but I am not going to keep getting ignored and now made fun of in a business by another employee who has time for laughing and discrimination but not work. I shouldn't have to get to the library to use the internet.
But I'm certain my communications are received from the access point there. What is the problem here?
Well, definitely got some attention on this but still unhappy with phone, but I thought it was taken care of, and still being addressed. 2 hours yesterday and 2 hours the day before.
I keep having to recommunicate same things. But I guess they're trying, starting to think this device selection is part of my problem.
I was emailed the verification for warranty replacement return and almost a month later I get the original SG21 sent back with the following attached.....
User's recommendation: Stick with prepaid devices/service.
- I thought i was getting a good deal
- I hate customer sevice
- Nothing about visiting this store i we felt like a victim
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourVerified Reviewer New Reviewer
Still no action by AT&T!