ATT Reviews
ATT Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ATT reviews show a 1.6 star rating from 1,497 reviews, 13% would recommend, 87% unfavorable. Consumers report high price levels and dissatisfaction with customer service, billing, refunds, exchange and cancellation policies.
Key Takeaways for Future Customers
- Expect billing disputes and difficulties with billing portals and auto-pay.
- Customer service access is limited; long hold times and dropped calls reported.
- Be cautious with in-store activations and third-party deals.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors and unexpected charges.
- Widespread inability to reach a human customer service representative.
- Fraudulent or unauthorized accounts and slow refund or cancellation resolution.
Positive Feedback
Some customers praise installation technicians and coverage area; isolated reports of outstanding service resolving issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ATT reviews show a 1.6 star rating from 1,497 reviews, 13% would recommend, 87% unfavorable. Consumers report high price levels and dissatisfaction with customer service, billing, refunds, exchange and cancellation policies.
Key Takeaways for Future Customers
- Expect billing disputes and difficulties with billing portals and auto-pay.
- Customer service access is limited; long hold times and dropped calls reported.
- Be cautious with in-store activations and third-party deals.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors and unexpected charges.
- Widespread inability to reach a human customer service representative.
- Fraudulent or unauthorized accounts and slow refund or cancellation resolution.
Positive Feedback
Some customers praise installation technicians and coverage area; isolated reports of outstanding service resolving issues.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unresolved billing issue after in-store activation
- - Plan was $50/mo ($57 with tax) but not linked to my phone.
- - Account opened in my name; new number unlinked to a phone and a $186 bill.
AT&T is an absolute scam. I went in for a service that cost $50 a month, $57 with tax.
The service was opened in my name in the store, but after it was opened I was told that the service could not be placed on my phone. So I left the store with a new phone number that could not be connected to my phone and a bill for it. This morning I woke up and saw an email that stated the bill is now $186 due to changes that I made at 1 a.m. this morning.
What changes? The service is not even connected to my phone that I took into AT&T. And I am not a customer of theirs. When I try to log into their portal, I have to use the new phone number that they gave me, but the phone number is not connected to a phone because they said they couldn’t connect it to my phone.
So when I put the number in to connect to the portal, it sends a code to that phone number. I can’t put the account number in to log into their portal because I do not have it. They did not give it to me and no it did not come in any email.
They only gave me a new phone number not connected to any phone and a bill to pay monthly.
They can go sit down. I am not paying them anything and I am going straight to the branch to tell them as soon as they open.
- No answer to the original complaint
- Rising bill for a number not connected to the device
- Entire experience was negative
Preferred solution: AT&T has been in business for too long, and being in business for a long time is not always a good thing. It’s time for them to be spoken of in past tense.
User's recommendation: They should have answered my original complaint and not left me with a rising bill for a phone number that was not connected to my device.
Cell Phone Failure
- - Budget model at $20 PPV in Walmart.
- - It used to work well and could run WhatsApp.
- - WhatsApp no longer works on EA211101.
Model ***. A super budget model, incredible at the price $20 pay per view in walmart.
Someone at AT&T got so pissed with their cellphone product line being butchered and tampered with that they made this model available, bravo AT&T history. It used to work great and you could even use this flipper to be a trekkie and use whatsapp. Phenominal you dont need a $1700 iphone to communicate !
However in the poo state of Massachusetts, corporations are permitted nay funded by the government (Both administrations) to butcher this product electronically over the airwaves to render it useless (and they cant figure out why Columbine happened). Dont believe me what happened to your blackberry ?
(forced out of business). Controlling free speech and vandalizing peoples personal property right here in the *** ?
See Mitre.com Dell Bios bug. FYI Whatsapp no longer works on the EA211101 courtesy of same anti American disgust see Mitre.com Dell Bios bug (dont worry, your future and security is in the hands of *** and the forty thieves managed by a Russian software developer from *** (check Dell website: St petersberg software development).
LinkedIn: Dell Technologies hiring Software Engineer in ***, ***
User's recommendation: Research what your Government are doing to vandalize your freedom by looking up the above mentioned quotes and make sure your local member of congress knows what you know. Its meant to be a democracy (note: both administrations have allowed/ promoted this anti american disgust) Biden is just as guilty !. Watching is one thing controlling is quite another. Worse still the people doing the controlling. Look up Dell/EMC's Org chart and you'll be baying ....... (The Titanic was unsinkable, remember ?).)
Cover off outside box. Wiring exposed.
Need box fixed outside. Automated service is unbelievable.
No help! Small children live next to box. DANGEROUS! Need someone out as soon as possible.
2603 Austin Ridge Dr., Dacula, Ga 30019. Phone number is 904-300-****. Cover is off and exposed wiring.
This box is for underground cables. Again DANGEROUS EQUIPMENT
- Cant talk to anyone who can help you
Preferred solution: Equipment is exposed for underground cables.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I'm trying to activate the 200****...
I'm trying to activate the 200**** number and need to get the transfer pin number. My name is [PERSON_NAME].
I would love to try your service out. My birthday is [DATE_OF_BIRTH].
I'm not sure what else you need. Is this free to get your services, or do you have to pay, and how much?
- It would be good to have a working number
- No service is not good at all
Preferred solution: Like to activate my service my number is 517200****
User's recommendation: To have service for a long time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Most deceptive and disturbing experiences
- - Customer alleges AT&T secretly disabled a $400 5G phone, misrepresented it as a 4G device, offered a poor replacement, and lost their business.
One of the most deceptive and disturbing experiences I have ever had with a business. I strongly warn others to think twice before doing business with AT&T.
AT&T secretly disabled my roughly $400 4G or 5G-capable phone and then lied to me by telling me it was only a 3G phone. They offered me a roughly $50 phone as a replacement and explicitly told me I would have to choose their plan in order to use it. In other words, they disabled my much more expensive phone and then tried to steer me toward a much more inferior $50 device tied to their own plan. The replacement phone was itself extremely poor.
After only about a year of very light use, it had become practically unusable. It could take around 10 minutes just to take a photo and around 15 minutes to open an app. Even when I wasn't using it at all, just sitting idle with the screen off and minimal background activity, it could lose approximately 20% of its battery. This is far beyond ordinary bad customer service.
Secretly disabling a customer's $400 phone, misrepresenting its capabilities, and then offering an extremely inferior replacement that requires the customer to choose AT&T's plan is one of the nastiest business practices I have ever personally encountered. It is deeply deceptive and manipulative, and I believe conduct like this deserves serious scrutiny. The strategy was completely counterproductive.
Instead of gaining my business, AT&T permanently lost it. I already opted out of their plan long time ago, and I will never do business with AT&T again.
- Very deceptive and manipulative
User's recommendation: never ever do business with them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fraudulent account
Get An attorney
Angela Stiles keeps telling me that the account is mine due to the driver’s license, SSN, and DOB all matching, but this is exactly how ID theft starts. I have asked Ms. Angela Stiles for proof that the said charges were done by me and told Ms. Stiles that AT&T has yet to provide any documents to me proving that this account is not opened fraudulently.
I sent this as an email dated 07/07/2026. Ms. Stiles wrote me back with a response telling me that she wasn't sure what additional proof can be provided. She was telling me that all the information matched my information, including DL, DOB, and SSN.
She was also telling me that if this was not me who opened this account, the question becomes whether the individual had my permission to open this account fraudulently. The domestic dispute aspect becomes relevant if another individual used my personal info without my knowledge (which they did). Ms. Stiles told me that in those situations, the matter extends beyond the information AT&T has available and may involve questions of unauthorized use and/or identity issues (yes, identity issues—someone used my info to open this account).
I again wrote a response to Ms. Stiles saying that if AT&T is unable to determine whether I authorized this account, then I believe additional investigation is necessary before concluding that I am responsible for the debt. A determination should be based on verifiable evidence and facts, not solely on information that was submitted when the account was opened. I have already provided a police report, ID theft materials provided by AT&T, and FTC documentation.
I am asking Ms. Stiles to provide evidence showing that I personally opened or authorized this account, including but not limited to a signed service agreement, sales agreement, financing agreement, electronic signature records, or any other documentation bearing my signature or demonstrating my authorization.
- President office handling of fraud accounts
Preferred solution: Remove my Liability from this fraudulent account
User's recommendation: STAY AWAY FROM ATT
My sim is locked need puk code
Got locked out of SIM and need PUK access. This is ***, and I purchased the phone from ***, who has all the initial activation info. However, I do have some info on file in my attempt to gain complete access to the phone while trying to make sure security remains high because sensitive information is at risk.
Preferred solution: Service
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I’ve called several times to get my...
- - Charged over $4600 for roaming; text says $12/day.
- - April 2 rep promised removal; April 20 case not created.
- - 1h20m call; no resolution; line suspended.
*** called several times to get my over $4600 phone bill lowered after being out of the country. I received a text the first day I was gone from AT&T stating $12 per day!!
April 2 a person said my data roaming charges would be taken off. April 20 a priority case was supposed to be created (I HAVE TEXT PROOF) and never was!!
Best part is them trying to sell me home internet & phone upgrade after a hour & 20 minutes on the phone with NO RESOLUTION! Now my phone line Ive had for over 25 years is suspended!!!
- Impossible customer service easily accessible but useless
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |New Customer billing
- - Promised $1,000 for two paid-off phones, but got $563.
- - Billing shows $149/mo, total over $200; no help, account locked, phones not received.
I'm can't believe that I was told that I would be receiving $1,000 for both cell phones that I bought a year ago that were paid off, and I only received $563.00. Along with the bill, it would only be $149 a month, and it's over $200.
Unable to get help with this, there's no email, and I am locked out of the app, so I can't even log in to see why I was switching from T-Mobile because of the issues with everything.
I don't have any idea what the heck is going on, and I have not even received my phones yet. Z HELP
- Easy to sign up
- Not honest
- Transparency
- Did not go over fees
Preferred solution: I wasn’t told anything and this is fraud purposely withholding documented information regarding cost and literally not going over the contract before complete disclosure was required by law. Only emailing me the receipt after leaving the store.
User's recommendation: Make sure to get a copy of the contract before leaving the store and a means to contact someone. I was not even told about the $55. for restocking.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I was a quantum fiber customer and...
- - The representative promised $50/yr for 2 years, no activation fees.
- - The representative ghosted; activation fees billed; promises not honored.
I was a Quantum Fiber customer and moved. When setting up the new service, I did not ask, but an AT&T representative, [PERSON_NAME] (phone number [PHONE_NUMBER]*) came to my house and convinced me to switch to AT&T with so many promises.
He said service would be $50/year for the first 2 years and there would be no activation fees (which I have proof of in a text message from him) and the lines on my phone (4 lines) would be paid off. He has since ghosted me when I have asked for help with the promises. I am filing a complaint to the FCC and BBB regarding fraudulent sales tactics used by an AT&T representative. When I switched my service, the salesperson explicitly stated that my activation fees would be waived.
Relying on this material promise, I agreed to the switch. AT&T has now billed me for these fees and standard customer care is refusing to honor the verbal agreement made by their agent. I am requesting that AT&T honor the terms promised at the point of sale and apply a credit to fully cover the disputed activation fees. Not only that, but he did not tell me the process to get the old phones paid off and only activated it on my phone, so after hours with customer service, I cannot add the 3 other lines for the rebate ($1000) due to how [PERSON_NAME] set it up.
This is beyond concerning for people who are less computer savvy than I am. I talked to a store representative and they told me that only the loyalty department could help. When calling them, they said only the original manager could take them off, but they were not allowed to tell me who the manager was or what location he worked at. This is a scam.
In closing, I did not invite [PERSON_NAME], nor AT&T to my home that day. This was pushed upon me with lies and promises and I should never have trusted him and the company won't do anything to make it right.
Preferred solution: Full refund
User's recommendation: Beware of AT&T's promises (lies)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have been waiting patiently for over...
- - Fiber burial promised by Sep 5 but not completed.
- - Cannot reach a real person; calls go overseas.
- - Exposed fiber cable in yard is a safety issue.
I have been waiting patiently for over a week for you to bury the fiber optic cable in my backyard. You promised it would be done by 5 Sep.
Here it is 5 Sep, and it has not been done. Furthermore, I cannot talk to an intelligent individual at ATT.
I always get connected to a call center in India or some foreign language-speaking country. If you want to keep customers and grow your business, you need to provide customer service, and that does not include leaving an exposed, delicate fiber optic cable lying on the grass in my backyard.
- Poor customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDecember 2025, Three individuals...
- - Intro offer: 3 lines with internet, $69 rate, and a $100 gift card.
- - Account not in our names; bill rose to $169; no explanation.
December 2025, Three individuals representing themselves at AT&T third party contractors called
Mountain West Best Marketing headed by Elijah Golston, had all the credentials paperwork(contracts) ID's, etc...
proceeded to offer my wife and I a great service for business owners. We had been with T-Mobile for about 15yrs and were quite happy with our service.
The deal was as follows; three lines, business internet for our shop, and $100 gift card all for introductory offer of $69 for the first 3 months and NEW IPHONES 17PROs, discounted. Then our monthly bill would be $129 monthly.
FIRST ISSUE: We are now paying, as of 06/01/2026, $169 monthly; with NO explanation. We never got the $100 gift card either.
SECOND ISSUE: When we went to AT&T after the first of the year, to see if we could get home internet, the store manager looked up our phone numbers and the account, even though being paid by us to AT&T, was not in our name! It was registered to some Foreign person we never herd of!
We we're told to get in contact with this "Mountains Best" Co and see what the issue was. So I track down their office and see Elijah Golston. I explained my concern. He got on the phone, brought up our Business Acct on his computer and was explaining to someone on the line what had happened and the issue would be handled by end of day.
We shook hands and I thought that would be that.
THIRD ISSUE: The bill kept going up as I previously explained. So early June this year, my wife and I went back to AT&T to check on the billing. And wouldn't you know it?! The phones were not in our names, or our Business!
The Manager said "That even though third party companies represent AT&T; That AT&T is not responsible for the deals made by them and gave us a "Direct Line number to the people you go to when the normal customer service can't help. Guess what?! Wrong! We never herd from anyone at AT&T.
So here it is, If this really gets to AT&T; I'm a 32yr Army Servicemen. I'm 100% Medically retired.
I have a VA Disabilities Lawyer for Veterans who get falsified contracts given to them by companies who don't stand by their word. So just to make sure we understand everything; AT&T sends these Third party Co's out to represent them, But, Doesn't accept responsibility for what happens to the customer.
- Phone service is ok
- Poor comunications
Preferred solution: Full refund
User's recommendation: GO to AT&T directly!
Resolved: Limited choices. They stink.
Invoices for business numbers that were disconnected and confirmed as such years ago. I have repeatedly advised you as such and have even made a couple of payments after receiving your confirmation of them being canceled, assuming your paperwork was.
Preferred solution: Stop billing for business that was disbanded years ago. I was sent an acknowledgement so why am I still receiving invoices?
User's recommendation: Have an option to talk with a knowledgeable manager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ripped off
I have received no contact from anyone regarding my issue.
Back in December an ATT rep knocked on our door to inform us that their internet services would be upgraded and located in our neighborhood and could they talk to us about switching... we said sure...
with all they offered, we agreed to switching our cells, internet and tv to them. We had just gotten new phones and service on Oct 29th with [PERSON_NAME]... but att was going to save us about 100 a month. The girl said they would give each of us 800 towards our phones...
and we'd owe the difference. Ok... fine. We each got new phones...
the same as we had. Here we are 5 months later waiting on our 1600$ They had us submit 3 times...The papers showing we paid off [PERSON_NAME]... yesterday when [PERSON_NAME] called them they said our refund time had expired 5 days ago... then said we didn't have our [PERSON_NAME] phones long enough to warrant a refund.
[PERSON_NAME] said.. id like my phones back then ..to which they replied that they had already been sent over seas. So they took our phones and refuse to pay us the monies they promised. I dont really know what to do.
Small claims?? The girl who came to the door that day won't return calls or pick up... of course.. all this on top of our internet service and TV not working for nearly a month after we signed up because the wires were not installed in the ground yet!
Ugh... please pray for us to get some if not all of our money. We had to pay [PERSON_NAME] 2300 for the phones we got in October.. and thought well...
we will get 1600 back... how sad. Don't use att.. they lied to us from day one and yesterday when I asked where in writing it said we had to have a longer contract with [PERSON_NAME] to be eligible for the 800...
the guy ignored me. The girl knew all this that day and several calls after all these submissions they made us do. They knew and said nothing about a previous time line with another carrier. If that had really been the case, we should have been told to wait the extra 25 days.
They are running a scam.
Sending our phones to their country probably to get any info they can off of them. I hate to be so pessimistic, but this hurts financially.
- Big company
- Dont care about consumer
Preferred solution: Full refund
User's recommendation: Stay away from them. I got a cheaper monthly price but lost out on $1600
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I recently got a new AT&T cell number:...
I recently got a new AT&T cell number: 270-804-****. Unfortunately, the old cell number: 270-356-**** is being used for verification purposes, and I can't find out how to change it.
My email: rbpaxton@***.net is locked out now. My other email: reidpaxton@***.com does work.
Preferred solution: my email to work
About
, , , ,
AT&T Inc is a large telecommunication company. It was founded by Alexander Graham Bell in October 1885. The company headquarters is based in Dallas, Texas, United States. AT&T serves individuals and businesses in North and South Americas. The company offers the following products: satellite television, fixed line telephone, digital television, and home security systems. AT&T is a large provider of mobile telephone services. It also offers broadband subscription television services through DirecTV. It is traded on NYSE under the ticker symbol T. Bills can be paid online using most major credit cards. Customers can schedule an appointment at the company local stores and get a consultation. AT&T has subsidiaries worldwide.
ATT is ranked 575 out of 2405 in Telecommunications category
USA, Worldwide
![]()
![]()
![]()
Companies Similar to ATT
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation

What the *** are you saying that here for then?