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I received animal about changes to auto ay. they were singing when its billed. vey confusing, It also states customer may have 2 charges on credit card, 2 months charge not 2 bills. very confusing billing change. The reps had no info regarding t. The link for info...
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#1236329
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I checked my bill and noticed it was a couple of Bucks higher. I contacted A TT. I asked why I didn't receive notice of the administrative going up 66 cents a month. I got the usual ATT poor service. Would not answer the question. Other than to say it was in the...
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#1234583
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Att - Approaching the speed of dial-up in 1996
Internet has been absent all of one day (April 11) and for much of April 10 and 12. It departed this afternoon as well, but is now back on . Our speed is 1.25 mb for downloads and 22 k for uploads. This is unacceptable. More details? Attached is a .pdf file...
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1.5
I didn't like
  • Problems never get fixed
  • Getting the run around
  • Internet service
#1233633
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New phone received, no sim card installed error. Called and was told sim card bad on same day phone received and that they would priority mail new sim card. Four days later no sim card received, called and was told it did not get processed and new sim card would be...
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#1233507
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In November 2017 I contacted ATT and with a rep I set up an account for NEW internet services with their portable mobility internet hot spot box. I had no problem calling a phone number for ATT services which I googled on my phone. I reached someone right away. Since...
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1.0
#1231099
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Prepaid AT&T customers are bottom of the line when it comes to options and customer service. It's funny because Cricket has a lot of features like HD voice, Wifi calling, carry over data, etc and its the same network. AT&T is just too cheap to provide those services to...
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1.2
I liked
  • No contracts
I didn't like
  • Frequent network outages
  • Poor coverage area
  • Terrible customer service
#1229826
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I terminated my line in March 2018. Called to pay final bill and was charged for a line on a tablet that was not used since I get it up. When asking why I was being charged for an inactive line they said it was still active. Not usage or data used but still, AT&T rips...
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1.0
I didn't like
  • Corrupt
#1229489
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Att - It sucked

it sucks tpo much stuff black converse
4.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1229095
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We needed to replace a phone with AT&T. We have been customers of AT&T for over 20 years. We have 8 devices with AT&T. I went to the website and ordered a new phone. AT&T sent me an email 48 hours hours later canceling the order. When I called I was told the system...
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2.9
I didn't like
  • Uninformed customer service
#1228743
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I have been with AT&T for 20 years. A sales person at the store on Woodland Blv in DeLand talked me into getting direct TV. I specifically said I did not want any changes to the services specifically In Demand. He assured me that there would be no changes. The tech...
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1.3
I didn't like
  • Misinformation
#1228316
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