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I have had major issues with ATT ever since I changed over from time warner, I read the great reviews about Direct TV, that great support is not there. Not sure if ATT is driving it to the ground or this is the norm. Support is horrible, I just had an issue escalated...
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I didn't like
  • Att customer service
#1195187
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After being long time customers (15+ Years) we switched providers from AT&T Mobility to Verizon on October 1,2017. We switched on the last day of a billing period and asked that all services be terminated via a telephone call with AT&T Customer Service. We paid off the...
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2.4
I liked
  • Wireless speed and overall service was ok
I didn't like
  • Customer service getting billed canceled service
#1194204
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Our truck died on the way home from California on the highway. My husband called AT&T roadside assistance for help.He had his mother in the car who is 72 year old diabetic and needed to get home ASAP! Tow Truck showed up jumped the battery and ended up to be the...
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1.0
Junction, Texas
#1193859
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On 2/19/2018 I went to the AT&T Store located at 1319 Boston Post Road Milford, CT at 7pm because my phone died and I was looking for a solution to the problem. The 2 store employees that were there tried to sell me a new phone when I have insurance and 17 months left...
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offconsumerpissed
offconsumerpissed

TOTALLY believeable story!

1.0
#1193319
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ATT - Asst. Manger

The Asst. manger is very UNHELPFUL. 10/10 would NOT recommend again. I’ve been waiting since 1:00, for an exchange and associate just got done with a customer and left, and the asst. manger makes it known that she isn’t going to help anyone. Her over all body language shows she’s not here to help anyone. 2/19/18.
2.5
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1193089
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Recd mailer 20 cable call in and they bundle with internet service I already have. Two combined 131 mos. what they don’t tell youabiut 1 installation fee they said was free their email says will be credited back in 3 months 2 equipment feed. 100 for wireless boxes. So...
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1.0
#1192825
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Having to speak to ATT about not receiving my cell phone bill, I had to call into customer service. The person spoke to fast for me to understand and had to ask for a repeat throughout the conversation. After about 3-4 minutes with this person, they promptly hung up on...
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1.3
I didn't like
  • Customer service agent hanging up on me
#1192156
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I am writing today to complain of the poor service I received from your company on February 17, 2018. I was on the phone with your customer service representative of AT&T Direct Tv, Omar. I have never encountered such treatment before. although talking with AT&T reps...
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1.0
I didn't like
  • Disrespectful customer service
#1192005
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After being a loyal customer of AT&T for more than 10 years. I have experienced the most HORRFYING experience of my life. Do to this experience, AT&T has ROBBED me of $922.90. This issue was due to a returned item (iPhone). AT&T initially sent me a phone that was the...
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1.0
I didn't like
  • Customer service
#1189779
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In the last year i have called them out to fix the internet, or tv, they always say they found a problem with the wires in the alley which are in the ground, they tell me " we found a better pair and moved your lines to better ones" then they sent out a new modem, then...
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1.0
#1189403
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