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1.0
Details
I Had Flat on I-10 and, after Waiting 4-1/2 Hours, I Changed It Myself, & and ATT RSA Still Wanted to Charge Me!
Terrible customer service, from the initial woman with whom I spoke and her supervisor. Neither had spacial relations capabilities. I told the first woman that I had a flat on I-10, 10 miles east of the Mississippi/Louisiana border at the appropriate mile post marker,...
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Review
#1671821 Review #1671821 is a subjective opinion of poster.
Product
Att Roadside Assistance
Cons
  • Lack of care on how their customers are treated
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
ATT - Changed appointment, lied and accused me
ATT - Changed appointment, lied and accused me

Update by user Sep 17

There were NO confirmation numbers in any emails sent by the company.

Original review posted by user Sep 17

I have been an AT&T Internet customer for a while now and then on September 5 I called to add DIRECTV to my account. I took copious notes and was given an installation date of September 16 from 8 AM...
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Review
#1656351 Review #1656351 is a subjective opinion of poster.
Cons
  • Lack of honesty
Tags
  • Lying Representative

ATT in Lake Shasta, California - Poor service slow internet

1.0
Details
ATT - Poor service slow internet
The poor quality of internet is considerd by them acceptable.
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Review
#1619050 Review #1619050 is a subjective opinion of poster.
Service
Att Basic 6 Internet Plan

ATT in Detroit, Michigan - Inconsideration

ATT - Inconsideration
ATT - Inconsideration
Service vehicle blocking several handicap parking spots.
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Review
#1569623 Review #1569623 is a subjective opinion of poster.
Cons
  • Incompetence of the company
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

ATT in Orlando, Florida - Transition From Direct TV To AT&T

ATT - Transition From Direct TV To AT&T
Auto Pay For (LOYAL CUSTOMERS 14+ Years) Direct TV Normal On March 4 ....Mom Died 3/31 And I Notified The Initial Institutions....THEN Transition For ATT Took Place .... April Came And Payment Was Rejected By The Bank.... An ATT Supervisor Named Abraham Told Me I WOULD Still Be Charged A Reconnect Fee Even Though My 93 Year Old Mother Had Passed Away I Called Back Again And Was Connected To An ACTIVE LISTENER FRANCISCO Today I Payed The Bill Due For April And He Has Submitted A Request For The Reconnection Fee To Be Waived Will See What Happens ⁉
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Review
#1517431 Review #1517431 is a subjective opinion of poster.
Service
Att Service Transfer
1.4
Details
ATT - AT&T scam
ATT - AT&T scam
I see this is noted under 2013, it’s now 2019 and AT&T is still doing the same thing. I have five lines with them for cell and when I moved I also received an email and paper in my movers packet for the $400 reward. I buy the package, have it installed, pay first month...
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Review
#1481542 Review #1481542 is a subjective opinion of poster.
Resolved
ATT - AT&T Thanks app / "Event Access" scam

Update by user Jan 07

AT&T contacted me and resolved this matter to my satisfaction.

Original review posted by user Dec 21, 2018

I did not receive the Disneyland tickets that were due to me after claiming them on the "AT&T Thanks" app via the "Event Access" feature. Supposedly there are a handful of tickets that go live at 12 pm EST...
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Review
#1430652 Review #1430652 is a subjective opinion of poster.
Service
Att Tv Package
Pros
  • Original deal
Cons
  • Bait and switch
Reason of review
Order processing issue
Loss
$194
Preferred solution
Deliver product or service ordered

ATT in Washington, District Of Columbia - Autopay program scam

ATT - Autopay program scam
October 22, 2018 I received a letter dated Oct 17 stating my husband’s auto payment transaction had an issue and I needed to select another payment method. They give a website - att.com/autopay - for other payment options. They give no phone number. We do not use AT&T.
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Review
#1387208 Review #1387208 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Problems with payment
Featured
3.8
Details
New slogan for ATT: “Damaging your world”
New slogan for ATT: “Damaging your world”
New slogan for ATT: “Damaging your world”
Maybe ATT’s new slogan should be “Damaging your World”, instead of “mobilizing your world”. Not long ago ATT dug up my yard to put in their new “GIGA” lines. ATT hired a disreputable local Kansas City company called “Lantel” www.lantelkc.com to do the digging. During...
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2 comments
Anonymous
#1578926

So you placed over 30 telephone calls ? At what point, if any, did you realize that your method was ineffective ?

Damage claims must be placed in writing and served via Certified Mail return receipt requested. You must substantiate your claims, place a cost value upon it, and state the remedy which will satisfy the claim. You must state a time period for action ( 7 business days is AOK ) prior to escalation of your claim. Be factual, be brief, be polite yet firm.

It is imperative that such claims be fully documented and placed in a verifiable timeline. Of course ATT ruined your property ; Dominion ruins mine and I watch them like a turkey vulture anytime they are around ....

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Review
#1372490 Review #1372490 is a subjective opinion of poster.
Service
Att Installation
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Full refund

ATT Products and Services Reviews

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ATT in Kenosha, Wisconsin - Poor service

ATT - Poor service
Over 35 minutes on hold and still waiting for customer service! Ridiculous!!!!
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Review
#1365377 Review #1365377 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Poor customer service