ATT Reviews and Complaints
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27
ISSUES RESOLVED
5.8K
TOTAL REVIEWS
$2.3M
CLAIMED LOSSES
$1.3K
AVG LOSS
360K
PAGE VIEWS
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Cons
- Poor customer service
- Charges
- Deceptive policies
Pros
- Installation technician
- Price
- Coverage area
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- Latest review first
- Most helpful reviews first
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Update by user Dec 13, 2014
Still no action by AT&T!
Original review posted by user Aug 14, 2013
Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program PO Box 5093 Carol Stream, IL 60197-5093 (Quite a bit of fraud registered here!) AT&T Account Number:...Review
Tags
My family has ATT Cell phones and MIFI service in Victoria Mississippi. When you apply for service and you put in your address it shows you are in THE highest coverage area for 4G service and it's a complete farce. I live about 3.5 miles from HWY 78 on the main strip...
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12 comments
The 4G is so slow here, you can't even do a speed test .. It comes up and says "Latency Error" everytime I try to test it ...
IT's so slow most of the time it won't connect.. The only people getting any use out of it is the city dwellers I guess. .
I know it's going to be slower but I'm not that far from a tower and according to the map I'm in a good coverage area but it's just wrong about that . According to the coverage I'm getting, you'd think I lived in the Bermuda Triangle or something.
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Review
Service
Att Internet Service
Pros
- Price
Cons
- Coverage area map is not accurate in the least
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
Update by user Sep 17
There were NO confirmation numbers in any emails sent by the company.
Original review posted by user Sep 17
I have been an AT&T Internet customer for a while now and then on September 5 I called to add DIRECTV to my account. I took copious notes and was given an installation date of September 16 from 8 AM...Review
Cons
- Lack of honesty
Tags
Resolved: ATT review: Wonderful Agents— Terrible Service
Update by user Nov 20
It wasn’t
Original review posted by user Nov 20
I am having one *** of a time getting credit back from the phones I returned.. I never activated them, sent them back in 3 days unblemished..I have home service with them.. they charged me for phones .. no credits returned.. now they have suspended home service. I have spoken with agents (by the way are very good) but t..I have other issues that I would rather not air on here... I full intend to go to better business bureau... I am 69 years old.. not computer savvy... but I’m 69 and old enough to know I’ve been shanked... today is the last day I deal with AT&T directly Resolved
Review
Product
Att Account
Pros
- Very good customer service agents
- Pleasent customer service
Cons
- Security issues
- Very
Reason of review
Return, Exchange or Cancellation Policy
Loss
$152
Preferred solution
Turn my home phone back on and read my entire dealings... Some very serious issues with security
AT&T is victimizing its customers with illegal sales tactics such as lying about products and services in an attempt to reach sales quotas. There appears to be a “do whatever it takes” approach to sell products at AT&T without any regard to their ability to deliver on...
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Review
Cons
- I hate customer sevice
- Treated poorly
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
Terrible customer service, from the initial woman with whom I spoke and her supervisor. Neither had spacial relations capabilities. I told the first woman that I had a flat on I-10, 10 miles east of the Mississippi/Louisiana border at the appropriate mile post marker,...
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Review
Product
Att Roadside Assistance
Cons
- Lack of care on how their customers are treated
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY...
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Review
Service
Att Directv And Att Wireless Bundle
Pros
- Tv preiums great
- That i thought i was being taken care of
Cons
- Unreliable network
- Deceptiv
- Cs supervisor and staff webpage chat function nonfunctional
Reason of review
Poor customer service
Loss
$400
Preferred solution
cancel all my services
Tags
20 year family plan customer January 2019 I tried to disconnect the home line I was told I could save money by excepting the free smart watch and it would lower my bill they would ship it to me three months later the order was still pending and they canceled it without...
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Review
Cons
- Lack of care on how their customers are treated
- Inability to resolve my issue nor issue me credit
Reason of review
Poor customer service
Loss
$1492
Preferred solution
Full refund
Tags
AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic. I have been an...
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Review
Update by user Oct 25
att never contacted me but on the next bill they did fixed thanks
Original review posted by user Sep 24
About three years ago I have to buy a modem from at&t and a week later I received a letter from them about getting a discount on my Internet monthly fee of 26.00 dls for 6 months, when the bill came it... Resolved
Review
Reason of review
Poor customer service
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You should probably report it to government authorities since AT&T doesn’t investigate fraud from outside its organization. But I am so worried about your ideal and I am so happy I got to read about it. NOT