ATT Reviews and Complaints
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- Poor customer service
- Charges
- Deceptive policies
- Installation technician
- Price
- Coverage area
- Latest review first
- Most helpful reviews first
Update by user Dec 13, 2014
Still no action by AT&T!
Original review posted by user Aug 14, 2013
Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program PO Box 5093 Carol Stream, IL 60197-5093 (Quite a bit of fraud registered here!) AT&T Account Number:...
The 4G is so slow here, you can't even do a speed test .. It comes up and says "Latency Error" everytime I try to test it ...
IT's so slow most of the time it won't connect.. The only people getting any use out of it is the city dwellers I guess. .
I know it's going to be slower but I'm not that far from a tower and according to the map I'm in a good coverage area but it's just wrong about that . According to the coverage I'm getting, you'd think I lived in the Bermuda Triangle or something.
- Price
- Coverage area map is not accurate in the least
I had a free trial period for a phone I was told 30 days with no charge and I returned the phone intact, when I called to make sure that they received the phone, I was told that I have to pay a certain amount, and when I refuse I was sent to collection. Unbelievable
Update by user Sep 17
There were NO confirmation numbers in any emails sent by the company.
Original review posted by user Sep 17
I have been an AT&T Internet customer for a while now and then on September 5 I called to add DIRECTV to my account. I took copious notes and was given an installation date of September 16 from 8 AM...- Lack of honesty
Update by user Jan 31, 2015
Please check out the attached letter from the Public Utilities Commission in Los Angeles California. AT&T has not violated any laws.
And yes they can do this & get away with it. They do not have to take into consideration at how much this has inconvenienced you & you...
I hate AT&T.....now I feel better...until I get my next bill...can;t we do better...we go to outer space...why not here on earth?
So you placed over 30 telephone calls ? At what point, if any, did you realize that your method was ineffective ?
Damage claims must be placed in writing and served via Certified Mail return receipt requested. You must substantiate your claims, place a cost value upon it, and state the remedy which will satisfy the claim. You must state a time period for action ( 7 business days is AOK ) prior to escalation of your claim. Be factual, be brief, be polite yet firm.
It is imperative that such claims be fully documented and placed in a verifiable timeline. Of course ATT ruined your property ; Dominion ruins mine and I watch them like a turkey vulture anytime they are around ....
Like someone said on the other post.. "May slow you down" does not mean " turn you off".
It goes on for days here.
Not an exaggeration either. I don't know why they throttle anyone either as bad as their coverage is.
- 4 g coverage
- Lack of care on how their customers are treated
Update by user Sep 25
We dropped AT&T Wireless and went with a competitor.
Update by user Aug 28
No contact from AT&T yet.
Original review posted by user Aug 26
On 8/22 our UVerse DVR stopped working. All recordings are gone, and we're now also missing several channels on our other TVs. We spent an hour with their customer "service" who finally...- Terrible communication
- Terrible customer service
- Were my current service provider
- Targeted me because i am military
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You should probably report it to government authorities since AT&T doesn’t investigate fraud from outside its organization. But I am so worried about your ideal and I am so happy I got to read about it. NOT