Update by user Sep 25
We dropped AT&T Wireless and went with a competitor.
Update by user Aug 28
No contact from AT&T yet.
Original review posted by user Aug 26On 8/22 our UVerse DVR stopped working. All recordings are gone, and we're now also missing several channels on our other TVs. We spent an hour with their customer "service" who finally...
- Terrible communication
- Terrible customer service
Update by user Jan 07
AT&T contacted me and resolved this matter to my satisfaction.
Original review posted by user Dec 21, 2018I did not receive the Disneyland tickets that were due to me after claiming them on the "AT&T Thanks" app via the "Event Access" feature. Supposedly there are a handful of tickets that go live at 12 pm EST...
- Original deal
- Bait and switch
Update by user Oct 18, 2018
They called and issued credits
Original review posted by user Sep 18, 2018Please DO NOT waste your valuable time with AT&T which owns Direct TV, TimeWarner cable, Dish Network, Uverse (internet), Wireless, landline. The main headquarters located at 208 S. Akard St. Dallas, TX. 75202 and Randall Stephenson, AT&T...
- Deceptive sales
- Customer service and billing
- Rude agents
- Customer service dept
- Run around
- Misleading information
Update by user Aug 16, 2017
After 6days of no response from att I checked with my neighbor and they said that their Internet had come back up two days prior They did not get a call just reset their router and it worked. I reset my router and sure enough my phone and Internet was restored I did...
Update by user Aug 18, 2017
as of today I received the credits I was originally promised and I do have my tablet so far so good we will see what happens by April. I'm thinking about upgrading my phone but still not sure I don't feel it appropriate for customers to have to pay that much money for...
Update by user Sep 19, 2018
Thanks for doing the right thing!
Original review posted by user May 22, 2017Been a customer for 20 years. I have three phone and they put the insurance on the wrong phone. So for the first time in 20 years I dropped and damaged my phone I get the run around for 4 hours and they send me to a store 45 min from...
- Manager at local store was very kind and tried to help
- Managers at home office could care less
Resolved: ATT - Mobile Plan - Transfer to AT&T - A Really Bad Scam
- Att customer service kept transferring my rep so many times
- Service provided
Resolved: Att - U-verse Bundle Review from New Orleans, Louisiana
Update by user Oct 21, 2016
After speaking with the resolution department and getting nowhere, I filed a report with the BBB. I then received a call from someone from the Office of the President for AT&T who apologized but also said he could not do anything for me. BBB then considered the case...
- Failure to resolve issue
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