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Resolved: ATT review: Wonderful Agents— Terrible Service

2.0
Details

Update by user Nov 20

It wasn’t

Original review posted by user Nov 20

I am having one *** of a time getting credit back from the phones I returned.. I never activated them, sent them back in 3 days unblemished..I have home service with them.. they charged me for phones .. no credits returned.. now they have suspended home service. I have spoken with agents (by the way are very good) but t..I have other issues that I would rather not air on here... I full intend to go to better business bureau... I am 69 years old.. not computer savvy... but I’m 69 and old enough to know I’ve been shanked... today is the last day I deal with AT&T directly
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Resolved
Review
#1712221 Review #1712221 is a subjective opinion of poster.
Product
Att Account
Pros
  • Very good customer service agents
  • Pleasent customer service
Cons
  • Security issues
  • Very
Reason of review
Return, Exchange or Cancellation Policy
Loss
$152
Preferred solution
Turn my home phone back on and read my entire dealings... Some very serious issues with security
1.3
Details

Update by user Oct 25

att never contacted me but on the next bill they did fixed thanks

Original review posted by user Sep 24

About three years ago I have to buy a modem from at&t and a week later I received a letter from them about getting a discount on my Internet monthly fee of 26.00 dls for 6 months, when the bill came it...
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Resolved
Review
#1662999 Review #1662999 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details

Update by user Sep 25

We dropped AT&T Wireless and went with a competitor.

Update by user Aug 28

No contact from AT&T yet.

Original review posted by user Aug 26

On 8/22 our UVerse DVR stopped working. All recordings are gone, and we're now also missing several channels on our other TVs. We spent an hour with their customer "service" who finally...
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Resolved
Review
#1635601 Review #1635601 is a subjective opinion of poster.
Service
Att Customer Care
Cons
  • Terrible customer service
  • Terrible communication
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Service
ATT review - AT&T Thanks app / "Event Access" scam

Update by user Jan 07

AT&T contacted me and resolved this matter to my satisfaction.

Original review posted by user Dec 21, 2018

I did not receive the Disneyland tickets that were due to me after claiming them on the "AT&T Thanks" app via the "Event Access" feature. Supposedly there are a handful of tickets that go live at 12 pm EST...
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Resolved
Review
#1430652 Review #1430652 is a subjective opinion of poster.
Service
Att Tv Package
Pros
  • Original deal
Cons
  • Bait and switch
Reason of review
Order processing issue
Loss
$194
Preferred solution
Deliver product or service ordered
1.7
Details

Update by user Oct 18, 2018

They called and issued credits

Original review posted by user Sep 18, 2018

Please DO NOT waste your valuable time with AT&T which owns Direct TV, TimeWarner cable, Dish Network, Uverse (internet), Wireless, landline. The main headquarters located at 208 S. Akard St. Dallas, TX. 75202 and Randall Stephenson, AT&T...
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Resolved
Review
#1359059 Review #1359059 is a subjective opinion of poster.
Cons
  • Customer service and billing
  • Rude agents
  • Deceptive sales
Reason of review
Poor customer service
1.0
Details
On 11/10/2017 we went to the Athens ,Ohio At&t store to see about their new mobile hotspot internet. The sales lady explained the service to us and said there was a 14 day "FREE" trial so we signed up. We received the box on 11/16/2017. We tried it for 3 days and it...
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1 comment
Machele
#1400018

The odds are that when you fail to pay the amount they say you owe, they will quickly just turn it over to collections and then you will get calls and letters from some collection agency demanding the money. I wouldn't suggest you "pay it just to make it go away" as you should never pay for something you don't owe. Any "hit" on your credit is minimal.

Resolved
Review
#1141759 Review #1141759 is a subjective opinion of poster.
Service
Att Internet Free Trial
Cons
  • Customer service dept
  • Run around
  • Misleading information
Reason of review
Poor customer service
1.4
Details

Update by user Aug 16, 2017

After 6days of no response from att I checked with my neighbor and they said that their Internet had come back up two days prior They did not get a call just reset their router and it worked. I reset my router and sure enough my phone and Internet was restored I did...

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Resolved
Review
#1087553 Review #1087553 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Poor customer service

Update by user Aug 18, 2017

as of today I received the credits I was originally promised and I do have my tablet so far so good we will see what happens by April. I'm thinking about upgrading my phone but still not sure I don't feel it appropriate for customers to have to pay that much money for...

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Resolved
Review
#1087058 Review #1087058 is a subjective opinion of poster.
Service
Att Bundle
Reason of review
Not as described/ advertised
5.0
Details

Update by user Sep 19, 2018

Thanks for doing the right thing!

Original review posted by user May 22, 2017

Been a customer for 20 years. I have three phone and they put the insurance on the wrong phone. So for the first time in 20 years I dropped and damaged my phone I get the run around for 4 hours and they send me to a store 45 min from...
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Resolved
Review
#1050315 Review #1050315 is a subjective opinion of poster.
Service
Att Customer Care
Pros
  • Manager at local store was very kind and tried to help
Cons
  • Managers at home office could care less
  • Misinformation
Reason of review
Poor customer service
Loss
$725
Preferred solution
Full refund
Tags
  • ATT repersentative
  • Long Wait Times
  • Unresolved Issue

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Resolved: ATT review: Mobile Plan - Transfer to AT&T - A Really Bad Scam

1.0
Details
BEWARE.....Beware of the AT&T scam to switch your current mobile provide to AT&T and receive “up to $650 credit.” It is a complete scam. I traded in 4 phones to AT&T to switch from Verizon which cost over $1100 to end my current Verizon contract. AT&T made me wait almost 4 months for the "up to $650 credit per line" promise only to learn that AT&T is now refusing my credit as they "have no record of my phone trade in". An incredible scam and was instigated in the St. Charles, IL office with support by Aristotle Apostolopoulos, Retail Sales Manager.
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Resolved
Review
#955731 Review #955731 is a subjective opinion of poster.
Cons
  • Att customer service kept transferring my rep so many times
  • Service provided
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Full refund