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Please DO NOT waste your valuable time with AT&T which owns Direct TV, TimeWarner cable, Dish Network, Uverse (internet), Wireless, landline. The main headquarters located at 208 S. Akard St. Dallas, TX. 75202 and Randall Stephenson, AT&T CEO. The phone number to...
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1.7
I didn't like
  • Customer service and billing
  • Deceptive sales
  • Rude agents
#1359059
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Resolved

On 11/10/2017 we went to the Athens ,Ohio At&t store to see about their new mobile hotspot internet. The sales lady explained the service to us and said there was a 14 day "FREE" trial so we signed up. We received the box on 11/16/2017. We tried it for 3 days and it...
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h.kitchener
h.kitchener

The odds are that when you fail to pay the amount they say you owe, they will quickly just turn it over to collections and then you will get calls and letters from some collec...

1.0
I didn't like
  • Customer service dept
  • Misleading information
  • Run around
#1141759
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We've been out of Internet, voice and wyfy for five days and no att rep has answers or time estimates or are even on same page as our neighborhood. (Much less in same country or even state) I never expected a communication company to have such poor systems where no rep...
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1.4
#1087553
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I have been an AT&T customer for five years or so on their plan and two years on their prepay prior to this. My bill has been going up and up and up due to data overages seriously $75 in one month you think they would know something was wrong. I kept calling and...
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Product
#1087058
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Resolved

Been a customer for 20 years. I have three phone and they put the insurance on the wrong phone. So for the first time in 20 years I dropped and damaged my phone I get the run around for 4 hours and they send me to a store 45 min from my house to pay $290 when I get...
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5.0
I liked
  • Manager at local store was very kind and tried to help
I didn't like
  • Managers at home office could care less
  • Misinformation
#1050315
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BEWARE.....Beware of the AT&T scam to switch your current mobile provide to AT&T and receive “up to $650 credit.” It is a complete scam. I traded in 4 phones to AT&T to switch from Verizon which cost over $1100 to end my current Verizon contract. AT&T made me wait...
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1.0
I didn't like
  • Att customer service kept transferring my rep so many times
  • Service provided
#955731
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I had been a loyal costumer for at&t, but not more! The quality of the costumer service is getting low every day. Not one but twice they after me promotions that they don't want to honor. Every time a call to at&t's costumer service, they transfer my call and I had...
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3.2
#940685
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A few months ago my boyfriend brought his broken phone to our local AT&T store to figure out what to do since it was insured. The representative told him we had an upgrade on our account and he can use that to get a new phone rather than wait the few days it would take...
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Aberdeen,North Carolina
I didn't like
  • Misinformation
  • Failure to resolve issue
#923045
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Today, 7 Sep 2016, I noticed we no longer received the AT&T Uverse Weather On Demand service (channel 227 SD; channel 1227 HD.) I checked the AT&T Uverse Community forums and found more than one complaint about the loss, all posted today. There were no solutions posted...
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jdelauche
jdelauche

I have recently found information that indicates changes of AT&T Uverse programming are published in the print newspaper USA Today. Yah, AT&T Uverse customers are supposed to ...

jdelauche
jdelauche

Since my post, I have discovered the announcement of the 7 Sep 2016 ending of AT&T Uverse channels 227 and 1227, Weather On Demand, buried in an AT&T Uverse announcement on pr...

#914897
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on 7-10-16, I parental control locked channels 149, 597, 848, 1149, 1597, 1848 and then hid those channels from view. less then 6 hours later on 7-11-16 att used a scheme to violate my choice (a choice by law they have to obey), on how I raise my kids, not theirs MY...
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Anonymous
chris

wtf, pissed consumer, I complained about att misconduct, and less than a week later they stopped their misconduct, and when I tried to 'mark as resolved', you at pissed consum...

1.5
I didn't like
  • Zero ethics
  • Unlawful parental interferance
  • Dishonesty
#882081
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