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ATT - Hate AT&T - ruined DRTV

1.0
Details
I have been a DIRECTV customers for YEARS (20+) and LOVE them, however with the ATT's acquisition, the quality of service, technical support and customer service have all decreased or non-existent. NO CHOICE but to Cancel as AT&T doesn't value my business, all excuses!. Sad but TURE
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Review
#1707056 Review #1707056 is a subjective opinion of poster.
Service
Att Technical Support
Reason of review
Poor customer service

Do not get an ATT wireless mobile plan.

1.0
Details
It has taken 1 month and hours upon hours on the phone with customer service representatives to activate a phone.
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1 comment
Anonymous
#1776075

I totally agree with that. All their reward offers and trade in rebate takes hours and hours with jumping from one customer service number to another like a field hockey.

Unfortunately i have locked in but i wouldn't advise anyone. Also i am taking my story to media as this kind of company required a lesson to be learned.

Review
#1705456 Review #1705456 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Order processing issue

ATT in Ellington, Connecticut - Vesta AT & T prepaid cellphone is a scam, never owned and got charged.

1.0
Details
I was charged $69.71 on my bank account. I have never had a go phone. I have never had any kind of prepaid cellphone service. This company is some sort of scam. AT & T likes to use third party vendors to scam their customers and then act like they no nothing about it. I was ripped off by them for Direct TV. I would never ever use AT & T for any service.
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Review
#1700914 Review #1700914 is a subjective opinion of poster.

ATT - Terrible customer service

1.0
Details
Reward card never received. Been on the phone for several hours, have talked to 3 different people who promised to get me to the correct place to get this taken care of. The first person hung up on me. The second said they would take my number and call me back. They did not call. What a scam. I am a retiree and I am so discussed with a company I gave 33 years to.
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Review
#1700070 Review #1700070 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Deliver product or service ordered

ATT - /can't get an American

1.0
Details
I called to discuss my bill and got some offshore place. These places don't understand me nor I them. I asked for an American and was told they can't transfer me. If you are going to do business in America, then have American agents ready to help when requested. I will be cancelling my Direct TV in the very near future because I can't get an American.
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Review
#1699988 Review #1699988 is a subjective opinion of poster.
Service
Directv Tv Service
Pros
  • Quite disappointing
Cons
  • Treated like dirt after so much loyalty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Can t Get An American
1.0
Details
I called the ATT 1-800-331-0500 after 40 minutes calling them October 31, and another hour on the computer on their chat computer line to try and rectify the $157.65 bill for 28 hours of service. No one would help me. I was transferred 4 times and the Chat person also...
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1 comment
Anonymous
#1777041

File a complaint with the FCC. I was a customer for more than 20 years (cell & Directv) and cancelled both services not being told I would be billed for the entire month.

I filed a complaint and ATT called me immediately to discuss.

I am getting a refund for both. You can't charge someone for a service you are not providing...that should be illegal!

Review
#1696628 Review #1696628 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Not as described/ advertised
Loss
$157
Preferred solution
Full refund
1.0
Details
AT&T is victimizing its customers with illegal sales tactics such as lying about products and services in an attempt to reach sales quotas. There appears to be a “do whatever it takes” approach to sell products at AT&T without any regard to their ability to deliver on...
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Review
#1693594 Review #1693594 is a subjective opinion of poster.
Cons
  • Treated poorly
  • I hate customer sevice
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Fraudulent Sales Practices

ATT - Pin number is damaged

1.0
Details
Bought a 65 go phone card fir my son the pin is damaged. Nobody will help me track this pin number its like talking in circles. And the store won't do a refund.
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Review
#1691417 Review #1691417 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Deliver product or service ordered
1.0
Details
ATT intentionally overbills, charges for items and services never ordered and always tries to explain away its scams as an accident. I have been in a customer of theirs' for almost 40 years, and now they just arbitrarily decide that they will increase my rates....
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Review
#1687862 Review #1687862 is a subjective opinion of poster.
Pros
  • Once honorable reputation
Cons
  • Greedy and dishonest
Reason of review
Poor customer service
Preferred solution
unlimited data for my previous monthly rates

ATT Products and Services Reviews

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ATT - AS USUAL, NO COOPERATION

1.0
Details
My computer was invaded, and my HDD was WIPED. The Perpetrator came through AT&T's equipment/ Of course, I was FORCED to talk to their crap[-brained service contractor, 12,000 miles away in India. They told me to jump off a cliff. Thanks, AT&T. You're a 135 year old company who's made a TRILLION DOLLARS off of the backs of AMERICANS.
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Review
#1682348 Review #1682348 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5