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Resolved: ATT - Wonderful Agents— Terrible Service

2.0
Details

Update by user 3 hours ago

It wasn’t

Original review posted by user 3 hours ago

I am having one *** of a time getting credit back from the phones I returned.. I never activated them, sent them back in 3 days unblemished..I have home service with them.. they charged me for phones .. no credits returned.. now they have suspended home service. I have spoken with agents (by the way are very good) but t..I have other issues that I would rather not air on here... I full intend to go to better business bureau... I am 69 years old.. not computer savvy... but I’m 69 and old enough to know I’ve been shanked... today is the last day I deal with AT&T directly
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Review
#1712221 Review #1712221 is a subjective opinion of poster.
Product
Att Account
Pros
  • Pleasent customer service
  • Very good customer service agents
Cons
  • Security issues
  • Very
Reason of review
Return, Exchange or Cancellation Policy
Loss
$152
Preferred solution
Turn my home phone back on and read my entire dealings... Some very serious issues with security
1.7
Details
Unfair/unethical billing methods used for billing by mail. I want all the utilities/services I utilize to mail my bills. The AT&T bill is due in 25 days (not 30) and the bill is not mailed promptly after being generated. By the time the bill is received in my mailbox,...
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Review
#1709912 Review #1709912 is a subjective opinion of poster.
Service
Att Mobile Phone Service
2.4
Details
20 year family plan customer January 2019 I tried to disconnect the home line I was told I could save money by excepting the free smart watch and it would lower my bill they would ship it to me three months later the order was still pending and they canceled it without...
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Review
#1700776 Review #1700776 is a subjective opinion of poster.
Cons
  • Lack of care on how their customers are treated
  • Inability to resolve my issue nor issue me credit
Reason of review
Poor customer service
Loss
$1492
Preferred solution
Full refund
Tags
  • Bad Customer Service
  • Terrible Customer Service

ATT - Very difficult to get service

1.8
Details
I have called several times to get help for getting my fiber cable properly buried and secured. The work has still not been completed properly. Today I called and was on wait for about 50 minutes and then the next message was that the office is closed and call tomorrow. When you log on securely to the website, there is no way to send an email to customer support The Chat functionality is awful.
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Review
#1699590 Review #1699590 is a subjective opinion of poster.
Product
Att Account
Pros
  • Att fiber
Cons
  • Lack of care on how their customers are treated
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Failure To Honor Appointment

ATT - No reward card information received

2.3
Details
Tried your tracking to see when i should receive mail to claim my card but have not received. Waited 30 minutes on hold at your 800 number with no human person answering the phone. No problem with at&t taking auto pay but cant get a person to answer my questions on where is my rewards card is at for claiming
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Review
#1695500 Review #1695500 is a subjective opinion of poster.
Service
Att Tv Package
Pros
  • No customer service
Cons
  • No response and no rewatd as promised
  • Didnt deliver promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Send me the rewards card as promised

ATT in Arlington, Virginia - Worse wifi service ever....

1.6
Details
I can never get wifi when others' with team mobil or verizon of course have no issues. I recently brought a new XR10 and got the insurance. Broke my phone the 1st week, very small crack. Then when I call to get the phone cover replace (with insurance), they tell me they do not have the capability to do so that I have to get a new phone. How can you sell a product, offer insurance and the insurance coverage wont make the minor repair. I got suckered into the buy one get one free but never again. As soon as I pay it off I will never use them again. Stupid me I've been with them for many years but did not realize what a terrible company they are. Don't ever get AT&T. Be fore warned. The sales people have no clue.
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Review
#1694650 Review #1694650 is a subjective opinion of poster.
Product
Apple Iphone Xr Cell Phone
1.8
Details

Update by user Oct 29

Zero

Original review posted by user Oct 28

As I have noted before, AT&T claims I am a "Platinum" customer and I have been with them about 50 years ! When they changed my wi-fi set up (which was working fine) and moved the modem from the rafters in my garage to a place in the house a few inches off the...
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Review
#1692705 Review #1692705 is a subjective opinion of poster.
Pros
  • Tech
Cons
  • Fraud and poor customer service
  • Customer support sucks
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

ATT - Turned off nurses phone

2.2
Details
Out of country, turned off wifes phone, called to get activated$$phone Daid we must have previous bal and new balance! , we paid it 330 for 1 phone. phone phone Going to get rid of money hungry carrier!!!$$$$phone phone Been there 8/9 years, direct tv carrier, paying off wifes phone, getting rid of al phone AAT&T SERVICES, DIRECT TV
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Review
#1688950 Review #1688950 is a subjective opinion of poster.
Service
Att Mobile Phone Service
Pros
  • Person i talked to was polite
Cons
  • Services
Reason of review
Terminate wife's phone
Preferred solution
Let the company propose a solution
Tags
  • Contract Termination

ATT - What experience ugg.

1.8
Details
Ive been living on the same llace 16 years. Cell phone service is getting worse rather than better. Even when I call ATT, they kept saying so much static on the line,couldn't hear me. Well duh, thats why i called.
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Review
#1660888 Review #1660888 is a subjective opinion of poster.
Service
Att Mobile Phone Service

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ATT - Hi, hope everyone is well, about 7 weeks ago, i signed up with Direc T V / AT and T and so far, it has been a night mare, 1st of all thank you for the little tiny out of date IPHONE, this crap is too

1.8
Details
about 7 weeks ago, i signed up with AT and T / Direc T V and so far, this whole outfit has turned out to be a shoddy knock off of other cable companies, i have to pay for half the programming on cable.....and this shoddy out dated IPHONE is too small for human hands, give me my Android back, GIVE ME BACK MY PHONE, you shiesters....i paid $700 for that phone, you, you, shiesters.....what a joke, my rewards card never came, you you shiesters......it is amazing that the government allows you crooks to scam hard working citizens and get away with it....you shiesters.......now, send me my rewards card.....so I can pay this shoddy phone bill....O K ?
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1 comment
Anonymous
#1770971

I agree that at&t are crooks. I don’t understand why their behaviour is allowed under our government. Why won’t someone stop this company from taking advantage of people?

Review
#1652838 Review #1652838 is a subjective opinion of poster.
Cons
  • Easily continously given the run around
Reason of review
Not as described/ advertised
Preferred solution
Price reduction