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2.5
Details
I spoke to an operator at 4pm on 11/06/19 about reinstating my services they were disconnected for nonpayment. I explained I had some issues and what can I do. She said my past due was $326 and I said I didn’t have it. She said can you pay something and I said I...
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Review
#1701583 Review #1701583 is a subjective opinion of poster.
Service
Att Customer Care
Pros
  • Good service
  • Prompt install service
Cons
  • That att shut off my phone
  • Poor customer service
Reason of review
Poor customer service

ATT - Will not correct their errors

3.1
Details

Update by user 1 day ago

Most of our problems are fixed but we still do not have Caller ID installed as far as we can tell and our 800 number has been hijacked - AT&T is not responsible for the 800 number problem apparently. They have made all but one of the changed we sought.

Original review posted by user Oct 19

AT&T is billing us for a number we do not have. We moved to a new home four blocks where we had lived for 20 years and had two phone numbers at our former residence. It took over two weeks for AT&T to send a technician to get our phone numbers transferred to our new home located in Pine Mountain Club, CA 93222. The technician made a mistake and assigned a number to us. We did not ask for or want this number. We called and the technician came back and transferred our former numbers to this residence. I have called AT&T three times about stop charging us for this unordered number. We do not use that number – we have given it to anyone. But AT&T won’t stop billing us for it.
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#1684595 Review #1684595 is a subjective opinion of poster.
Service
Att Service Transfer
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Full refund

ATT - Lousy web site

2.8
Details
AT&T bought DTV and their web site stinks. Takes forever to find what your looking for if your lucky and if the web site has to be constantly recovered. They change program lineup with no notice, yet know where to send the bill. Have raised the cost more often, yet take off the good programs. One more price increase and Dish here I come. At lest for 2 yrs my cost will stay the same.
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#1678447 Review #1678447 is a subjective opinion of poster.
Cons
  • No communication
  • Being charged for things that i had no control over
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

ATT - Unfair refund policy for unused billing cycle

3.3
Details
ATT mobile is billed a month in advance, but when service is cancelled during the billing cycle there is no refund.
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#1663592 Review #1663592 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$52
Preferred solution
Approx $52
2.5
Details
A year ago I had AT&T install Uverse when I left Comcast. The technician said he was going to go disable my telephone line in another room to make the ATT service work. I told him, "Absolutely not! I paid $75 for each cable and each telephone wire to be installed in...
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Review
#1628034 Review #1628034 is a subjective opinion of poster.
Service
Att U-verse Internet Service
Pros
  • Them many many years ago
Cons
  • Tech destroyed wires i specifically told him not to disconnect
Reason of review
ATT tech cutting 2 cable wires he was not supposed to touch
Loss
$70
Preferred solution
Refund me the $70 to fix the 2 cut cable lines
Tags
  • technician abuse

ATT in Los Angeles, California - Wasting valuable TIME calling tech support

2.9
Details
Ever since a year ago whenever i call for help with my tech issues, they can't even remote into my phone even connected with spectrum's wifi and my mobile data and why is thar? I tried to turn flash off of my Note 8 and don't know how. I don't have time to waste calling tech support, as it's a gamble. I been with same carrier 40 years as ised to be Honolulu Cellular, and At&t bought um out. Became Cingular then back to the new AT&T. I am too fed up to be looking for another carrier But I am open for a good tip. Not T Mobile, as only one may be Verizon? Thanks
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#1597155 Review #1597155 is a subjective opinion of poster.

ATT in Pensacola, Florida - Losing some of our best channels

3.0
Details
We transferred to AT & T this year because our other cable company cost was out of sight. We are paying less money but recently less than 3 months later they dropped our NBC local station WPMI from their lineup.To make matters worse July 4th they suddenly dropped our local CBS station WKRG. These are stations we have enjoyed for years and have many of our favorite shows on them. There is no reason that these stations can not be in your lineup. We bought this package thinking we were not losing stations and now we have not lost one, but two of our main stations. That needs to be rectified or we will be going back to Cox.
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#1583705 Review #1583705 is a subjective opinion of poster.
Service
Att U-Verse Tv Plus Internet Bundle
Pros
  • One bill
Cons
  • Didnt deliver promises
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Price reduction
2.5
Details

Update by user Jun 29

AT&T did, sort of, try to get in touch. They sent a email with a number I could call.

After being passed around to 4 different people and explaining the issue each time I did get to someone that said they would process a refund. I received a text message indicating the...

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Review
#1546254 Review #1546254 is a subjective opinion of poster.
Product
Directv Account
Cons
  • Staff failed to do their job
Reason of review
Poor customer service
Loss
$127
Preferred solution
Full refund

ATT - Terrible Customer Service Or Appreciation !

2.8
Details
ATT is a disgrace concerning Senior CItizen's - Before ATT took over DirecTv, they were willing to work with Seniors concerning their bills - We are all living on Social Security and sometimes can't even afford tooth paste - The original DirecTv ALWAYS was willing to provide special pricing for Seniors - When your in a Senior complex and have disabilities the Television is our only entertainment - Shame on ATT for being a money grubbing corporate giant - Time to switch to DISH !!!!!
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Review
#1491474 Review #1491474 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Price
Reason of review
Pricing issue
Loss
$15
Preferred solution
Price reduction
Tags
  • Unfair To Seniors

ATT Products and Services Reviews

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ATT - Sign up rewards scam

2.5
Details
When I signed up for service was promised $300 in visa rewards. December received $100 visa. I called it inquire about remaining $200 and was told they are sent in increments. Called Jan 30, to inquire and was told there is no notation of $300 so I won’t be getting any more. Even though I have dates and names of these “promised” rewards. Scam
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Review
#1460364 Review #1460364 is a subjective opinion of poster.
Service
Att Deal
Cons
  • Att scam promotions to get you to sign up
Reason of review
Pricing issue
Loss
$200
Preferred solution
Deliver product or service ordered