ATT Reviews and Complaints
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Phone calls not going through even having service. | ATT review
- Prompt install service
- Good service
- That att shut off my phone
- Poor customer service
Will not correct their errors | ATT review
Update by user Nov 18, 2019
Most of our problems are fixed but we still do not have Caller ID installed as far as we can tell and our 800 number has been hijacked - AT&T is not responsible for the 800 number problem apparently. They have made all but one of the changed we sought.
Original review posted by user Oct 19, 2019AT&T is billing us for a number we do not have. We moved to a new home four blocks where we had lived for 20 years and had two phone numbers at our former residence. It took over two weeks for AT&T to send a technician to get our phone numbers transferred to our new home located in Pine Mountain Club, CA 93222. The technician made a mistake and assigned a number to us. We did not ask for or want this number. We called and the technician came back and transferred our former numbers to this residence. I have called AT&T three times about stop charging us for this unordered number. We do not use that number – we have given it to anyone. But AT&T won’t stop billing us for it.
- Poor customer service
Lousy web site | ATT review
- No communication
- Being charged for things that i had no control over
Unfair refund policy for unused billing cycle | ATT review
- Them many many years ago
- Tech destroyed wires i specifically told him not to disconnect
Wasting valuable TIME calling tech support | ATT review from Los Angeles, California
Losing some of our best channels | ATT review from Pensacola, Florida
- One bill
- Didnt deliver promises
Update by user Jun 29, 2019
AT&T did, sort of, try to get in touch. They sent a email with a number I could call.
After being passed around to 4 different people and explaining the issue each time I did get to someone that said they would process a refund. I received a text message indicating the...
- Staff failed to do their job
Terrible Customer Service Or Appreciation ! | ATT review
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