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Att lies and steals from their customers ... Promises promises but when the bill comes it's always something added or an excuse of why or just a robot telling you just anything but the right thing. A lot of no common sense people that work their. And if they don't...
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#1098437
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For the past at least year I have had to reset my password every single month to be able to pay my almost 500.00 bill. I spend at least an hour on the phone with them to get put on hold and get lines of "ma'am the manager is going to call you back in 30 minutes due to...
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#1098101
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My wife passed away unexpectedly three years ago. She was the primary name on our AT&T account. Since her passing, I took over the account and informed AT&T of her passing. During this time I purchased goods/services and paid the bills. I also dealt with over billing...
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#1097955
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ATT - Very poor service,no way to speak with live person

ATT
#1090078
Phone went out on Monday night, spent hours with machine pushing buttons, promised to have dial tone by Sunday night, repair man came about 3 pm Sunday said he could not fix it. We waited 6 days still no service: Must start over again on Monday with machine pushing 1 or 2 thru 10 and wait another week for service. Worst service company in Houston
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ATT - Not getting what i payed for.

ATT
#1087771
I no longer can record or watch 4 hd channels at the same time. I have the larger advanced total home dvr and have been streaming 4 hd for the last 3 years. What happened. Now att says i only get 3 hd and 1 sd. My planhas not changed.
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ATT - Terrible service

ATT
#1086377
1.3
Details
Told service person would be there between 8-12. No show called and they said they would be there next day. Again no show. This happened for 3 days. Now they tell me they don't know when they can fix my issue (no phone service or internet) it has been two weeks without it already. What the heck is going on????
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Customer service
Diversity of Products or Services
Product or Service Quality
Reliability

ATT - Very good

ATT
#1082775
5.0
Details
Internet went out early in the morning . I got in touch with at&t , they had me fixed up and running perfect NW 5 th thanks
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
They told me if I signed up for internet, because we already had phone service over 20 years we would get a $200 visa gift card. First we did not receive internet speed as promised, then the $200 gift card was also a lie, we never received it. I called about it 3...
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I liked
  • Coverage areas
  • Price
  • Products
I didn't like
  • Discounts and special offers
  • Customer service
  • Realiability
#1097207
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PHONE HAS A LOT OF STATIC GOING TO TAKE A WK TO FIX NOT THE FIRST TIME OUT OF FIX IN 2 WKS TIME ATT CALLING UP TIL 12 AT NIGHT NOT SAYING ANYTHING NEED MY PH IT DONT MAKE SENSE PAYIN MY BILL ON TIME JUST TIRED OF ITWHY IT TAKE SO LONG TO FIX MY PH LINE I AM ON THE PH...
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#1097188
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they ran a line to my neighbors home extending from the far corner of my yard, across my entire property in the front yard to my neighbors home. Mind you, there is a pole in my neighbors yard, and that is where the previous line was run from. I have contacted them...
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1.0
I didn't like
  • Being lied to when i know what arrangement dates i was told
  • Technicians who do not know to follow-up on possible issues
  • Multiple lies pertaining to removal of a cable over my property
#1096997
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I switched to Cox Communication on 5/10/17, but my phone line wasn't switched until May 15 due to regulatory guidelines which I didn't know about. I spoke to one of At&t representative on the same day while Cox technician was over at my house. At&t representative told...
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1.0
I didn't like
  • All the lies
  • All the lies from customer service
#1096799
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when i went from cox to att some years ago i liked the channels, but was never informed about paying ahead a month. so i asked so when our contract is up i pay my last mo bill and you owe me that mo fee back right? thats why you start service on the 10. but your...
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#1096082
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In January of 2014 I changed my cell phone service to Consumer Cellular, which is a division of AT&T, to save money. CS did not give internet service on my ipad so I had to keep it with AT&T. CS saved me money but lost all of my voicemails costing me a lot of lost...
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4.0
#1095502
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Today at 2:18pm AT&T is the most ridiculous provider I have ever had. Customer service is definitely NOT a priority. BUYER BEWARE!!! My cell coverage have been horrible at best since December and everyone I have spoken to at AT&T says "oh I'm sorry, I do understand"...
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2.2
I didn't like
  • Totally messed up company doesnt honor contracts
#1094435
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