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ATT review: Very difficult to get service

1.8
Details
I have called several times to get help for getting my fiber cable properly buried and secured. The work has still not been completed properly. Today I called and was on wait for about 50 minutes and then the next message was that the office is closed and call tomorrow. When you log on securely to the website, there is no way to send an email to customer support The Chat functionality is awful.
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Review
#1699590 Review #1699590 is a subjective opinion of poster.
Product
Att Account
Pros
  • Att fiber
Cons
  • Lack of care on how their customers are treated
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Failure To Honor Appointment

ATT review: Night light doesn't work

5.0
Details
I ordered several night lights and only one doesn't work. I plug it in and it doesn't light up.
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Review
#1697891 Review #1697891 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$12
Preferred solution
Let the company propose a solution
1.0
Details
I called the ATT 1-800-331-0500 after 40 minutes calling them October 31, and another hour on the computer on their chat computer line to try and rectify the $157.65 bill for 28 hours of service. No one would help me. I was transferred 4 times and the Chat person also...
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1 comment
Anonymous
#1777041

File a complaint with the FCC. I was a customer for more than 20 years (cell & Directv) and cancelled both services not being told I would be billed for the entire month.

I filed a complaint and ATT called me immediately to discuss.

I am getting a refund for both. You can't charge someone for a service you are not providing...that should be illegal!

Review
#1696628 Review #1696628 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Not as described/ advertised
Loss
$157
Preferred solution
Full refund

ATT review: No reward card information received

2.3
Details
Tried your tracking to see when i should receive mail to claim my card but have not received. Waited 30 minutes on hold at your 800 number with no human person answering the phone. No problem with at&t taking auto pay but cant get a person to answer my questions on where is my rewards card is at for claiming
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Review
#1695500 Review #1695500 is a subjective opinion of poster.
Service
Att Tv Package
Pros
  • No customer service
Cons
  • No response and no rewatd as promised
  • Didnt deliver promises
Reason of review
Poor customer service
Loss
$100
Preferred solution
Send me the rewards card as promised

ATT review in Arlington, Virginia: Worse wifi service ever....

1.6
Details
I can never get wifi when others' with team mobil or verizon of course have no issues. I recently brought a new XR10 and got the insurance. Broke my phone the 1st week, very small crack. Then when I call to get the phone cover replace (with insurance), they tell me they do not have the capability to do so that I have to get a new phone. How can you sell a product, offer insurance and the insurance coverage wont make the minor repair. I got suckered into the buy one get one free but never again. As soon as I pay it off I will never use them again. Stupid me I've been with them for many years but did not realize what a terrible company they are. Don't ever get AT&T. Be fore warned. The sales people have no clue.
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Review
#1694650 Review #1694650 is a subjective opinion of poster.
Product
Apple Iphone Xr Cell Phone
I took the return label that AT&T supplied me and put it on the package my old cell phone was in and dropped it at the post office. 2 months later I'm told by AT&T that they never rec'd the phone back and they are now charging me for the phone. After finding out...
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Review
#1694623 Review #1694623 is a subjective opinion of poster.
Pros
  • Selection of phones
Cons
  • Money being with drawn from my account without my approval
  • No problem solving skills
  • Service manage respond
Reason of review
Poor customer service
Loss
$599
Preferred solution
I shouldn't have to pay for a phone I returned
Tags
  • Lost Phone
  • Mailing Labels
1.0
Details
AT&T is victimizing its customers with illegal sales tactics such as lying about products and services in an attempt to reach sales quotas. There appears to be a “do whatever it takes” approach to sell products at AT&T without any regard to their ability to deliver on...
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Review
#1693594 Review #1693594 is a subjective opinion of poster.
Cons
  • I hate customer sevice
  • Treated poorly
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Fraudulent Sales Practices

ATT review in Oakley, California: DON'T WANT TO LISTER

I CLICK ON SPORTS THEN FOOTBALL I LIKE TO READ SOME OF THE STATEMENTS BUT YOU PUT ON SOMEONE TALKING ABOUT OTHER ITEMS. HOW TO GET RID OF IT I HAVE TO TURN THE VOLUME OFF
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Review
#1693046 Review #1693046 is a subjective opinion of poster.
1.8
Details

Update by user Nov 27

I keep seeing the big and expensive ads for AT&T services that promise all sorts of great things - and at much more reasonable prices than I am currently paying! I don't see any notes that if you buy one of thier advertised packages you will possibly need to buy...

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Review
#1692705 Review #1692705 is a subjective opinion of poster.
Pros
  • Tech
Cons
  • Customer support sucks
  • Fraud and poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

ATT review: Pin number is damaged

1.0
Details
Bought a 65 go phone card fir my son the pin is damaged. Nobody will help me track this pin number its like talking in circles. And the store won't do a refund.
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Review
#1691417 Review #1691417 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Deliver product or service ordered