ATT Reviews

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No one knows what they’re doing

Since day one of getting service Ive had nothing but problems. No support to fix things. Im canceling service

User's recommendation: *** no.

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ID
#2949539 Review #2949539 is a subjective opinion of poster.
Location
Amsterdam, North Holland
New Reviewer

To get a pin to unlock my phone

My 5 year old set a lock on my phone, playing with it. My Google account is on the phone, just trying to get it unlocked to reset my code
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ID
#2945068 Review #2945068 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Need to go over plan lost my Cellular Phone

I lost my phone in Rome on September 13 I called the insurance they tried to get me over to AT&T I waited for more than one hour and no reply
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ID
#2941382 Review #2941382 is a subjective opinion of poster.
Pros
  • I have been with at&t for over 30 years
Cons
  • Better rates to veterans
Loss
$2500
Preferred solution
Price reduction

No internet for 38 days

As a result of Ida, we are without internet. Power was restored after 11 days, but no sign of ATT repair crew.
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ID
#2939913 Review #2939913 is a subjective opinion of poster.
New Reviewer

Horrible customer service

I have spent all day hours trying to get ahold of att business dept. this is my second time in 4 days trying to get a hold of them I get nowhere none of the phone numbers Connect me to business account billing I cant get a live person on the phone. This has been going on since July Ive yet to get a bill with the correct amount. Im bein charged 3 times what I was told

User's recommendation: Don’t sign up with ATT for anything.

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1 comment
#2080997

I feel your pain, atnt did the same thing to me.

ID
#2937167 Review #2937167 is a subjective opinion of poster.
Cons
  • Bad company
  • Billing and customer relations
  • Impossible customer service easily accessible but useless
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

AT&T laying in my yard for over a week now and was suppose to be put up last week

At@t installer of internet service ran into a line issue, so a line came out 10 days later and fixed but couldnt put the line up by his self! He said a crew would be up the next day and leave your gate open, I did and still a week in gone by and still laying in my yard!! I have dogs and a 2 year old grand son
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ID
#2937088 Review #2937088 is a subjective opinion of poster.
Preferred solution
Just get it fixed and put up out of my yard!!!
New Reviewer

Phone are internet don't work

My phone is over heating, work less then 2 min and lost communication. Now no watsap, no Facebook....
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1 comment
#2072242

Both of those sites are down.

ID
#2936213 Review #2936213 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Talk to a person about bill .have been on hold 3 dufferent times this mirning each an hour long

I need to talk to someone about my bill TODAY...HAVE TRUED 3 TIMES AND HAVE BEEN ON HOLD FOR AN HOUR EACH TIME...I DONT HAVE THAT KIND IF TIME TO WAISTE..WHY DOESNT ANYINE ANSWER
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ID
#2935899 Review #2935899 is a subjective opinion of poster.
Preferred solution
My bill adjusted

Sorry internet service and AT&T can not fix pay for 25 and at times I only have 9 which makes it hard to stream.

AT&T offers lower prices for attracting new customers and the customers that have been with them for decades price continues to go up I have drop TV fixing to drop there sorry internet service and fixing to head to T-Mobile. AT&T have become Sorry thats what happens when you become #1 as long as they have been.

User's recommendation: Go somewhere else don’t use AT&T you will be disappointed.

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ID
#2932504 Review #2932504 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Terrible customer service

I rate AT&;;;;;;;;;T customer service at a ZERO !! They actually turned my phone service off because I did not want to upgrade over the phone or on-line !!!!!! HELLO T MT-Mobile
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ID
#2931561 Review #2931561 is a subjective opinion of poster.
New Reviewer

Message on texting

I have received a message by texting that says my services are going to be stopped. I just want to know if this is a scam, or is it something I need to take care of
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ID
#2928832 Review #2928832 is a subjective opinion of poster.
Location
Nitro, West Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I spoke to an AT&;;;T representative regarding upgrading to International Calls as I am going to Australia 11/04 for 5 months working. I explained I need to ring from Australia back to Kansas City . I bought the plan now I find out that I can not call from...
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ID
#2926810 Review #2926810 is a subjective opinion of poster.
Preferred solution
Phone unlocked
New Reviewer

Cancel my service

I want to cancel my service now! Oct 1st now cancel cancel cancel cancel cancel my att service I went to some one else for service

User's recommendation: This automatic systems do not work you need real people to talk to.

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ID
#2926410 Review #2926410 is a subjective opinion of poster.
Location
Bloomington, Indiana
Preferred solution
Cancel my service
New Reviewer

Customer service horrible

I been trying to fix my account for 3 months. Someone charged 4 new iPhones and added 4 lines to my account. I still cant get into my account. Dialing customer service is futile because it just places you on an automated loop from ***

User's recommendation: I got nothing.

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ID
#2926074 Review #2926074 is a subjective opinion of poster.
Location
Evansville, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lifeline program

My application was approved I'm trying to get it started here is my Application ID Q22228-3****, I need you to start it on my phone, my phone number is 636 208 ****, Michelle Burcham and the reason I a E- mailing you us I am out of time and I can't call. Please help me. I just need help.
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ID
#2925086 Review #2925086 is a subjective opinion of poster.
Preferred solution
I just need help