I signed up in July and was never told about how to redeem (jump through hoops) reward. Figured the reward card would be sent to the billing address.
Call today 10-18-17 and was told I did not redeem the reward and it has expired. They told me that I was suppose to redeem it and they sent out an email. I do check my email due to so much crap in it. They did not send a paper copy to my house for me to redeem.
The excuse I was given as to why was because they wanted to verify my address.
I pay the bill from that address and get service at that address why in the *** would not want the gift card sent there!!!!! Am looking into cancelling service and letting them put in on my credit nobody cares if you owe these people a dime and neither do I!
Product or Service Mentioned: Att Reward Card.
Reason of review: felling to inform of hoops to jump through to get rewards..
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Getting ripped off.