I am a long time AT&T customer but I have had a horrible experience. In late October I was told by an AT&T representative that if I switched my cell phone from T Mobile I would get a $650 gift card the end of Nov.
When the time came and went I called and told it would arrive in December. In fact, I have a voice mail from a rep apologizing saying it was in the mail. I called Jan 10th and was told it was not a $650 gift card but up to $650 to pay off my T-Mobile bill. I called T Mobile and was told that I would get the final bill in February and it would be $254.
I called today and after being on hold off and on for an hour, transferred 3 times, given a phone number where you cannot get a live person or get through, going back to the previous number I am now told that the 60 day period has expired for me to get any credit on the $650 for my T-Mobile phone equipment but they will give me a $22. credit for 33 months (the length of my contract) So here I am - realizing that when I get the final bill from T-Mobile I will be hard pressed to pay it. And, to add insult to injury, my monthly AT&T Mobile phone bill is higher than the bill I was paying with T-Mobile.
I am absolutely stunned and horrified by the bait and switch tactics and lack of integrity of AT&T. I am an author and a writer but I am also a senior citizen and feel like I have been exploited.
Product or Service Mentioned: Att Gift Card.
Reason of review: Other issue.
Monetary Loss: $254.
Preferred solution: Full refund.