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2.6

Thrown out of an AT&;;;;;;;;;;;;;;;;;;T store by an unvaccinated (I assume) store manager - I have never posted a complaint online about a company before. My lawyers training has made me pretty good a working through systems to reach a satisfactory solution of most problems.

But this one has astounded me. I spent at least an hour on AT&Ts website, online chats, and calling various phone numbers. In got all sorts of conflicting information about how to complain about an AT&T store manager and was mostly sent to dead ends. The system seemed designed to prevent me from registering a complaint.

Finally, from two sources, I was told definitivelyeven though it didnt seem logicalthat the only thing I could do was file a written complaint by mail to the office of the president of AT&T. I was very careful to repeat the address to get it right since it all seemed so illogical and since I had already seen online that the AT&T headquarters were in Dallas, TX. Two weeks later, my letter was returned to me with a handwritten notation: Return to sender. Not at this address.

My letter is below:

August 30, 2021

Office of the President

AT&T

P.O. Box 928229

San Diego, CA 92121

Re: Complaint about the Manager of the Brookline, MA AT&T Store

Dear Sir or Madam:

I was told by a helpful AT&T representative at 877-574-****, that the sort of complaint I have is best handled by your office.

On Saturday, August 28, 2021, at about 2:05 p.m., I went into the AT&T store at 1329 Beacon Street in Coolidge Corner, Brookline, MA.

There were four AT&T representatives working (or it may have been only three), and a half dozen customers. I asked one of the AT&T staff how long the wait would be, and he said about five minutes, and suggested I take a seat.

I sat down, and during my approximately five-minute wait, I could not help but overhear the conversation between another staff member and a customer sitting next to me. I heard the staff person tell her that he had not been vaccinated against COVID-19, but was considering it.

Soon, another AT&T staff member, who I believe was the store manager, motioned to me to come over to a work station.

I went over, and started the conversation by saying, politely, Excuse me, I wouldnt normally ask you a question like this, but I feel I have to. Are you vaccinated?

In a somewhat hostile tone, he answered, You cant ask me that.

I replied, Why not? and started to explain what I had overheard.

He interrupted me, and in an even more hostile tone repeated, You cant ask me that.

I changed my approach, and said something to the effect of Okay, fine. But can you tell me if there is a staff member in the store who has been vaccinated that I can work with?

He started arguing with me in a very hostile tone, mostly just repeating, You cant ask us that.

I again asked to work with a staff member who has been vaccinated, and he threw me out of the store.

He didnt touch me, but he certainly did not just ask me politely to leave, but rather, verbally threw me out of the store in an aggressive manner.

I acquiesced, and left the store.

I would appreciate your investigating this matter, and taking appropriate action. Please let me know what action you have taken either by return mail or by email.

Sincerely,

User's recommendation: Use a different Carrier.

Preferred solution: Let the company propose a solution.

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