Chicago, Illinois

Exactly as it reads. I called about combinding long distance bills on two lines. Unrelated, the rep. said that he was going to increase my internet speed for free because I was a loyal customer. He never mentioned equipment, junk fees, etc... In fact, he said repeatedly when asked, "its free."

The next thing you know, I unexpectedly received equipment in the mail. I called to find-out about the equipment only to learn that they were going to charge me $150 for the equipment and an extra $30 for an upcharge billing service.

ATT uses the difficult to receive help trick by keeping a customer on hold and then transfering them to a different department.

Product or Service Mentioned: Att Internet Service.

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Dear Anonymous, sorry to hear about the issue with the charges. Please send an email to and include you posted on “Pissed Consumer”, your name, account information, and a contact number.

I will see what I can do to help you. Thanks.


AT&T SUCKS again!!! Why am i not surpised! :(

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