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1.0

AT&T has been a nightmare since day one. Started with a contract that I selected changing to one they selected that locked me into a two-year contract - "NO EXCEPTIONS".

2 years recently ended with rates automatically skyrocketing and barely working old equipment (only thing the initial installer had with him - promised to replace) that was to have been replaced yet they would not honor his agreement to install new equipment.

Called to reduce costs and schedule appt for equipment repairs (works when it wants to) and spent 2.25 hours on the phone, mostly on hold, to get someone to answer the call initially and when transferred.

Repair appointment was completely blown off, no call, text or email from anyone that they would not be here and when escalated to a supervisor for call back that too was never done. Third call of the day and another escalation to supervisor again has gone unreturned.

DONE - Moving on and will never recommend this organization if they were the last ones on the planet, and we only have a choice of two here and they were the best of the two!!!N

User's recommendation: None - would not recommend to anyone.

Preferred solution: All of the above yet doubt they would even consider responding since they refuse to honor anything for any reason. .

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