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Do Not USE AT&T! I have been a AT&T cell phone service user for 9 years, a couple years ago we decided to try the U Verse. It didn't work half the time so we switched to another cable service. I never received a notice as to what to do with the equipment. Finally I...
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1.0
I didn't like
  • Lack of honesty
#825293
Reply to reviews
On 11/29/2015, my husband and I, after shopping various systems, opted to purchase ATT Digital Life. Ryan Silton and Sophia Lowe at the Lutherville, Maryland store sold us the product. Per the purchase agreement, three outdoor cameras were supposed to be installed. To...
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I’ve never written a bad review before but AT&T is absolutely one of the worst companies I have ever dealt with. They are crooks. I had AT&T U-verse service (cable and internet) from August 2014 to August 2015. At the end of July, they sent me a bill for over...
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Att Phone Service Review

#762797
I just spent my entire day on the phone, at the att store over 8 hours with atts ***... i have been lied to several times from the associates. Even hung up on. No one seems to know whats going on with promotions nor can anyone help.. this is the worst i have ever been treated by att or any cell phone company.. at this point i am ready to cancel my contract and move on.
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Other Product Review

#744656
1.0
Worthless!,That should be att's slogan! Customer service are a bunch of condescending script readers. 8 yrs. with att , treated like a pawn. No customer loyalty , condescending , arrogant , and no clue they are only putting themselves out of work. Please take you wireless business elsewhere. Don't deal with this company!
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Att Service Review

#704047
1.7
At&t changed my due date without notice which made me past due, when I called customer support they changed my date back but said they can't *** the pass due so i could get my upgrade until I pay my bill which wasn't due for several days. Extremely disappointed with at&t customer service. Will be looking for another provider soon.
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Phone Service Review

#658930
Very slow iPhone after storms. There were more storms coming, but I had no idea because of the coverage lapse. Not pleased.
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The new AT&T Next plan is a complete rip-off. Paying an extra 24.99/month for 2 years for the same phone you could purchase previously for $199 is crazy. Even though I have been a customer for 5 years and have paid AT&T more than $12,000 over that period they...
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Anonymous

Batman So, many people get frustrated with the new pricing for phones. Mostly, its because they're still locked into the old school contract mindset.Here's the deal:1) 2 year contrac...

1.0
I liked
  • Nothing
I didn't like
  • Deceptive policies
#555037
Reply to reviews
Called to get international calling activated, I am an authorized user for my family plan and take care of all issues with the plan, he asks for my SSN, then asks for my fathers SSN. I remind him that I am an authorized, and Victor the CS rep was rude and insisted on...
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Anonymous

Anonymous Common sense. You have to provide the acct owners social to access acct for any wireless carrier. Sheesh

Ever since I updated my iPhone, my phone has been awful, I mean it takes about 30 seconds for it to open a text message and load it? Half the time I can't even use iMessage because my 3G is always going away. I'm sick of AT&T, I've been with this company for 7...
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I am not happy about ATT's decision restricted Face Time use only to its customer that have shared data plan over its cellular network on the iPhone. All other providers (Verizon & Sprint) allow use of Face Time over the cellular network. I am one of the legacy...
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Anonymous

Face time I have an unlimited plan that is not even offered anymore and cannot use FaceTime withit because as the AT&T customer service rep says its a new app and so it is not included...

Anonymous

Keith I have so called unlimited. It\'s not unlimited if I have to have a higher data plan to FaceTime. I hope they change before my contract end or I will change Carries. Come on A...

I am beside my self I just got off the phone with a supervisor and still got no where Robert told me tht even though my sons phone was shut off he is still going to be charged every month until he cancelled it but he wants to keep his phone on. he lost his job...
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ATTCustomerCare

ATTCustomerCare I would like to look into this further. Please email me your account information, contact number and best time to reach you. My email is attcustomercare@att.com I am avail...

Anonymous

Joan More than likely the bills that he is receiving is for the service he had, and until the bill is paid or turned over to collections, he will keep getting the bills. Why shoul...

had u-verse put in...did not say tech could not climb ladder..had daughter on roof and then had to hire someone else..drilled holes in wood floor..then later when static on line spent 5 hours on phone, had all turned off..reconnect fee $100 more than they said..modem...
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tried to sign in to account asked for a code I did not have. After spending an hour on the phone was told I should have received this code. They are playing games by acting like they do not know their own system. They keep saying they did not know what Code or...
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