State: Texas City: Austin Clear all filters (44 of 4897 reviews match)
filters
state:
city:
category:
Show
product:
Show
I have everything ATT (U-verse and now Direct TV, Att Internet, iPhones with Att and more). I have always gotten great service but there is a flaw in their Service Promise that is not true. On two different occasions I called two different tech staff who visited my...
Read more
3.9
I liked
  • Good
#947747
Reply to reviews
Have already have 10 lines my account adding one more line sales guys told it will be only monthly smartphone charges 15$ then after adding when 1st bill generated they 30$ more for the additional line when i called customer care they are saying as per At&t policy...
Read more
1.6
I didn't like
  • Attitude toward customers
#939453
Reply to reviews
Seamless. That's what ATT said about moving our business. We relocated in the same business park. As recommended by ATT , we installed a new service that was ready to port from the existing office when ready to our new office ATT said it would be Seamless. This is...
Read more

Commercial Review

#854033
I find the latest att commercials so hard to watch. The whole family is in a panic because the internet staps working. I do get annoyed when that happens but the way it is portrayed as a complete disaster just makes me sad. I know I'm probably overreacting to this, but feel families need to spend more quality time together. To me that doesn't mean sitting in the same room, staring at a screen.
Comment
Show

Tv Schedule Review

#549924
Need more on demand!! Great picture and really everything else. Easy GUI but your on demand sucks. Need more shows!
Comment
Show
I lost service. While waiting, an employee said he could lower my bill by $50 per month. I asked "How". He replied "By changing to Direct TV". I asked "Will this require a dish to be mounted on my roof?" He said "Yes". I said "No". He disconnected my service. I...
Read more
3.1
I liked
  • Original deal
I didn't like
  • Unable to correct my billing
#898146
Reply to reviews
Recently we had a landscape person build a small paved pathway beside our house. While doing that he accidentally damaged AT&T's fiber optic cable about a couple feet from our house that was buried about one and a half inches down (barely below the lawn line). We...
Read more
Anonymous

Anonymous The same happened to me and I have not paid, collection companies are calling me...did you pay?

4.1
I liked
  • That i thought i was being taken care of
I didn't like
  • Inaccurate information
#884409
Reply to reviews
In mid April I selected AT&T for my new small business with 4 land lines and Internet service. My service business relies on land phones to operate. Sign-up was easy. After that not so much. Install to the building was scheduled for a Friday between the hours of...
Read more
1.0
I didn't like
  • Cable burry
  • Installation
  • Service
#867596
Reply to reviews
today, ATT personnel dug up in my yard with a small bulldozer. I told them that there was a sprinkling system in place, but they did a terrible job of digging, ruining the sod in the lawn, and they left even though I was available to check the system while they were...
Read more
1.9
I didn't like
  • Very poor customer service and availability
#853731
Reply to reviews
I received a call from AT&T offering me some free extra services, which I accepted. When the services didn't appear, I called them I was told that they had been offered by error and offered me $25.00 to compensate me. I responded by cancelling my service. They...
Read more
Anonymous

Anonymous And in the mean time, that charge was sent to my credit reporting agency and my credit score dropped.

Anonymous

Anonymous AT&T is out of control. They re-activated my phone after I cancelled my service and paid off my bill. I hadn't used it since I had told them not to turn it back on. My son had...

2.2
I didn't like
  • Questionable billing practices
  • Billing and customer reations departments
#785647
Reply to reviews
We're on the list for Google Fiber when it's installed in our neighborhood. But, since we've been Uverse customers for many years, I thought I'd give them a chance to keep our business before Google completed their install, which is about a month or two off. Our...
Read more
They SUCK! Takes 15 minutes to get a live person on the phone and then put on hold for 20 more minutes. I can't understand them, either because of the accent or they mumble. Can't seem to get the bill straightened out. For months we've been told we will have some...
Read more
2.4
I didn't like
  • Run around
  • Plan increase without notice
  • Inaccuracy with the phone reps
#727761
Reply to reviews