State: Texas City: Dallas Clear all filters (92 of 5126 reviews match)
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In 2015, I moved my mother from her home to assisted living, she was always fiercely independent, and always insisted on paying her bills on time, this is important in the story. She was not however, computer savvy. She was a very bright woman, and a strong independent...
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1.7
I didn't like
  • Ethics
  • Billing practices
  • Customer service
#1101094
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I took ATT service on "Buy one, get one free" plan. In that plan, I was liable to pay for the first iPhone completely and the second iPhone for the three billing cycles. From the fourth billing cycle, I was supposed to receive credits every cycle for the next three...
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1.0
I didn't like
  • Customer service representives and managers
  • Expensive plans
  • Cs supervisor and staff webpage chat function nonfunctional
#1084331
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AT&T purchased DirecTV and has been offering free streaming of DirecTV on smart phones and mobile devices. AT&T also offers AT&T Call Protect, which is designed to eliminate or greatly reduce Robocalls. This is not the case for the Windows Phones, which are not third...
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1.7
I liked
  • Service area
I didn't like
  • No response to your problem
  • Phone support
  • Customer service
#1018835
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ATT U-verse Review

ATT
#722594
1.0
Details
Been with ATT Uverse for 5 months. So far 7 tech visits have not resolved our problems. Service outs multiple times per day yet they say their "records" do not show it happening. Work from home and voc not reliable which has cost $$$ to put in land line allowing for work to continue. Worst service ever and a true lack of caring by ATT.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website

Att Contact Us Form Review

ATT
#664400
1.0
Details
Anyone else like how att has rigged it's 'contact us' button to take you to another link, then another, and finally back to the original page? *** ATT! You will not waste another minute of my life like this. Life is too short. Hello Verizon, here we come. - just another lost att customer...
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Customer service
I have had AT&T Internet in my home for just over five years now. In that time, I have had SEVENTEEN technicians sent out, ELEVEN new modems installed, and the problem still isn't resolved. Given a choice, I would have switched providers long ago and been done with it,...
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1.4
#1009421
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I was an AT&T customer for about ten (10) years. I suffered through every call to Customer Service while they tried and tried to bundle my services. These calls or online chats always lasted 30 to 45 minutes of my valuable time. They wanted to trap me into a home phone...
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2.1
#993373
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Direct tv and At&t are the worst they give u a set price at the beginning and than a year later they wanna charge u $50 more and they can't even go back that far to see if that's what why have on their notes to what our bundle was I am not satisfied at all people out...
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1.6
Product
#947399
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Hi unhappy customer with att the worst service run away from them they come and go outside the house disconnect services without notifying customer I have tecnisan came out to switch line from over the drive disconnect services he didn't check with us if we can connect...
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#935563
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I signed up with At&T when I moved to Dallas a few months ago. They messed up setting up my automatic bill pay and my internet was shut off a month later. I received an email saying my bill was due, but no actual bill in the email. (I set up for paperless bill system)....
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#920614
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I’m a 20-year customer with AT&T. I have U-verse, mobility, Internet and land line service. I contemplated cancelling in February 2016 but was offered 2 free I phones to remain a loyal customer. I kept my end of the bargain but AT&T claimed they don’t retain recorded...
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I didn't like
  • Deceptive practices
  • Incessent hold times
  • Complete disregard for the customers inconvenience
#914581
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Ordered AT&T wifi before moving into my apartment and wa told it could'nt be installed for 10 days. Not a problem...Checked to make sure it was still okay because I had never seen a confirmation E-mail, little did I know the person I ordered through messed up my...
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2.9
I didn't like
  • Worst costumer service
  • Delay in delivery
#909358
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