Allentown, Pennsylvania
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I joined AT&T March of 2016 and has been awful service since.I was told by the store rep that AT&T would pay my last Verizon bill so I can easily transition from Verizon to AT&T.

Received a promotion card of $370.00 for trading in my phone and a few weeks after that, received a rebate of $255.00 to pay my Verizon Bill. No one told me I would get less than market value for a brand new iPhone 6s and only $255.00 to pay my Verizon bill that was over $600.00. If I would've known that I wouldn't have switched.

But of course I was lied too by the store reps.I communicated with many supervisors who provided me credits but it doesn't help with paying for two devices now that I don't even own.

Review about: Att Switch To Att Deal.

Reason of review: Poor customer service.

Monetary Loss: $62400.

Preferred solution: Full refund.

I didn't like: Billing practices, Being told one thing, Ignorance in business, Entire company.

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Don kellebrew
Maumelle, Arkansas, United States #1320826

I had a six month old iPhone six and my refund was $220 and there is no customer service contact information. This is FRAUD!!

Hesperia, California, United States #1305157

After waiting 4 months for any rebate I receive a letter telling me that I didn't qualify because "We do not have a trade in record for your old phone".Mean while my $1200 Verizon bill is in collections.

DON'T SWITCH TO ATT!!!The service is awful to boot.

Stacy Fitzgerald

I never recieved my reimbursement at all!! Lucky you got anything at all and now I am paying for both of my bogo phones because they said the phones were supposed to be the iPhone 6s not the iPhone 6... I went to the store to do the trade in and they gave me the phones and lied and said they were the bogo phones!

Alpharetta, Georgia, United States #1290196

Filing Class Action Lawsuit Against AT&T

Hello all, I too have been scammed by AT&T. I am wondering if anyone on this board would be willing to file some kind of class action lawsuit against AT&T for misleading advertising practices. I'd be happy to help anyway I can.

to Anonymous Jamestown, New York, United States #1303829

I'm willing too...they did the same to me... email

to Anonymous Bertram, Texas, United States #1314566

I still have not received money from program and have spent hours dealing with idiots..I am ready to sue as well..

to Anonymous Elk Grove, California, United States #1348718

i am in for a suit. i did get payment after waiting 8 months and making many hours of phone calls. But, payment is with a debit card that was refused when i tried to use it to purchase an I Pad.

i am really angry that a huge multinational company takes advantage of an individual to get me to migrate my service to them.

Cincinnati, Ohio, United States #1233749

We are experiencing the same situation switched from sprint in July and submitted paperwork as well as the telephone, the rep at Best Buy made it seem as though the transition would be very simple and easy nothing has been easy my bill has almost doubled and had I known I would be sent to collections by sprint due to att not following through on what was promised.

Very frustrated

Ridgeland, Mississippi, United States #1202799

Well, you got off easy.I switched the middle of May and was told that I would receive $650/trade in less the value of the trade in.

My trade ins were about $150 each. I had four trade ins and was told I would get around $2,000. He told me I could use this pay my early termination fees with CSpire (my last carrier), and I could use whatever was left over from that to pay my monthly bills with AT&T. I had a $1,325 termination bill from CSpire.

I got $300 from AT&T!! I'm currently trying to negotiate with them, but I went back to the AT&T Store today and recorded my conversation with the AT&T Rep who sold me on the plan originally. He stated that I should get back $650 less my trade in value for each home. The switcher program is run by a third party.

They have been given a different set of rules and guidelines than the AT&T Employees. This is an intentional act to defraud the public.

I have recordings and documentation.

Indianapolis, Indiana, United States #1192820

I'm very upset about my switch which took place 02/2016, I have not yet to receive my rebate for 4 phones in which belongs to T-mobile who is now suing me for there equipment that I sent to At&t, I've called over 25 times in regards to my switch, this has been the most alarming program I've ever encountered. This is terrible, I'm in the process of suing AT&T.

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