Not resolved

I joined AT&T March of 2016 and has been awful service since.I was told by the store rep that AT&T would pay my last Verizon bill so I can easily transition from Verizon to AT&T.

Received a promotion card of $370.00 for trading in my phone and a few weeks after that, received a rebate of $255.00 to pay my Verizon Bill. No one told me I would get less than market value for a brand new iPhone 6s and only $255.00 to pay my Verizon bill that was over $600.00. If I would've known that I wouldn't have switched.

But of course I was lied too by the store reps.I communicated with many supervisors who provided me credits but it doesn't help with paying for two devices now that I don't even own.

Review about: Att Switcher Program.

I didn't like: Billing practices, Being told one thing, Ignorance in business, Entire company.

Review #858067 is a subjective opinion of a user.

Price Affordability
Billing Practices
Diversity of Products or Services
Advertised vs Delivered
Style and Design
Coverage Area
Value for money
Product or Service Quality
Discounts and Special Offers
Customer service
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / $62400
Preferred solution Full refund

Had an Experience with Att?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Hesperia, California, United States #1305157
After waiting 4 months for any rebate I receive a letter telling me that I didn't qualify because "We do not have a trade in record for your old phone". Mean while my $1200 Verizon bill is in collections. DON'T SWITCH TO ATT!!! The service is awful to boot.
Stacy Fitzgerald
I never recieved my reimbursement at all!! Lucky you got anything at all and now I am paying for both of my bogo phones because they said the phones were supposed to be the iPhone 6s not the iPhone 6... I went to the store to do the trade in and they gave me the phones and lied and said they were the bogo phones!
Alpharetta, Georgia, United States #1290196
Filing Class Action Lawsuit Against AT&T
Hello all, I too have been scammed by AT&T. I am wondering if anyone on this board would be willing to file some kind of class action lawsuit against AT&T for misleading advertising practices. I'd be happy to help anyway I can.
to Anonymous Jamestown, New York, United States #1303829
I'm willing too...they did the same to me... email
to Anonymous Bertram, Texas, United States #1314566
I still have not received money from program and have spent hours dealing with idiots..I am ready to sue as well..
Cincinnati, Ohio, United States #1233749
We are experiencing the same situation switched from sprint in July and submitted paperwork as well as the telephone, the rep at Best Buy made it seem as though the transition would be very simple and easy nothing has been easy my bill has almost doubled and had I known I would be sent to collections by sprint due to att not following through on what was promised.
Very frustrated
Ridgeland, Mississippi, United States #1202799
Well, you got off easy. I switched the middle of May and was told that I would receive $650/trade in less the value of the trade in. My trade ins were about $150 each. I had four trade ins and was told I would get around $2,000. He told me I could use this pay my early termination fees with CSpire (my last carrier), and I could use whatever was left over from that to pay my monthly bills with AT&T. I had a $1,325 termination bill from CSpire. I got $300 from AT&T!! I'm currently trying to negotiate with them, but I went back to the AT&T Store today and recorded my conversation with the AT&T Rep who sold me on the plan originally. He stated that I should get back $650 less my trade in value for each home. The switcher program is run by a third party. They have been given a different set of rules and guidelines than the AT&T Employees. This is an intentional act to defraud the public. I have recordings and documentation.
Indianapolis, Indiana, United States #1192820
I'm very upset about my switch which took place 02/2016, I have not yet to receive my rebate for 4 phones in which belongs to T-mobile who is now suing me for there equipment that I sent to At&t, I've called over 25 times in regards to my switch, this has been the most alarming program I've ever encountered. This is terrible, I'm in the process of suing AT&T.
San Angelo, Texas, United States #1180790
I agree that this is extremely misleading! My husband got his rebate within 3 weeks minus what at&t gave us for his old phone. That was not revealed to us at the time we switched. That was in March. I have yet to receive my rebate for switching and it is July! Now the contractor who is running the rebate program, Young America, says at&t lost my old phone!!! So, yes, we have been screwd it seems!
I also switched to AT&T and got lied on the amount that we would receive. And I made a complaint with the BBB better business bureau. Hope I can at least get what I owe my previous cell phone provider. AT&T really needs stop lying to the customers or train there employees right.

You May Also Like

"To say the least, I am extremely unsatisfied with the service of AT&T. Before going out of the country I was advised to purchase a minimal data plan after telling..." Read more
"I had also had a bad experience with AT&T U-verse internet..... I had signed up for new internet service at my house. The advertised speed was 75 Mbps for $35 for..." Read more
"This is the absolute worst company and worst customer service that I have ever encountered. I changed cell phone carriers and was under the impression that my new carrier had..." Read more
"I called the technician for a phone line trouble yesterday. They gave me a time frame to choose from so I picked 4-8pm today, then I received the confirmation text...." Read more
"My bank recently switched us all to a new credit card with cash back rewards. I approved a $50.00 statement credit and according to the Augeo Affinity Marketing site, the..." Read more
" I got coc 8 max base from my school sri Lankan rupies 2500 .so after month he change password .plz give back my account .plzz give me ecount..." Read more
"Hi.. Guys This is Pinky Panday. I got my house shift by Agarwal Packers and Movers. And These guys have done it very carefully and safely. And They have done..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more