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16 comments

I joined AT&T March of 2016 and has been awful service since.I was told by the store rep that AT&T would pay my last Verizon bill so I can easily transition from Verizon to AT&T.

Received a promotion card of $370.00 for trading in my phone and a few weeks after that, received a rebate of $255.00 to pay my Verizon Bill. No one told me I would get less than market value for a brand new iPhone 6s and only $255.00 to pay my Verizon bill that was over $600.00. If I would've known that I wouldn't have switched.

But of course I was lied too by the store reps.I communicated with many supervisors who provided me credits but it doesn't help with paying for two devices now that I don't even own.

adam_vancuren2016 wrote the review because of poor customer service at ATT. Reviewer claimed that he or she lost $62400 and wants ATT to issue a full refund.

The most disappointing in user's experience was billing practices, being told one thing, ignorance in business and entire company. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by ATT and att switch to att deal for you to read. This information may help you with your purchase decision.

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Anonymous
#1371791

Do not switch to Att , you will end up having to pay out of pocket to your previous cell phone provider.

Anonymous
Maumelle, Arkansas, United States #1320826

I had a six month old iPhone six and my refund was $220 and there is no customer service contact information. This is FRAUD!!

Anonymous
Hesperia, California, United States #1305157

After waiting 4 months for any rebate I receive a letter telling me that I didn't qualify because "We do not have a trade in record for your old phone".Mean while my $1200 Verizon bill is in collections.

DON'T SWITCH TO ATT!!!The service is awful to boot.

Anonymous
to Anonymous #1357553

Had the same experience. Can you email me?

Anonymous
#1304586

I never recieved my reimbursement at all!! Lucky you got anything at all and now I am paying for both of my bogo phones because they said the phones were supposed to be the iPhone 6s not the iPhone 6... I went to the store to do the trade in and they gave me the phones and lied and said they were the bogo phones!

deepaknarasimham1
Alpharetta, Georgia, United States #1290196

Filing Class Action Lawsuit Against AT&T

Hello all, I too have been scammed by AT&T. I am wondering if anyone on this board would be willing to file some kind of class action lawsuit against AT&T for misleading advertising practices. I'd be happy to help anyway I can.

Anonymous
to Anonymous Jamestown, New York, United States #1303829

I'm willing too...they did the same to me... email mariahmister@hotmail.com

Anonymous
to Anonymous Bertram, Texas, United States #1314566

I still have not received money from program and have spent hours dealing with idiots..I am ready to sue as well..

Anonymous
to Anonymous #1367478

I'd be willing to participate in lawsuit as well Raymondtuggleii@outlook.com

Anonymous
to Anonymous Elk Grove, California, United States #1348718

i am in for a suit. i did get payment after waiting 8 months and making many hours of phone calls. But, payment is with a debit card that was refused when i tried to use it to purchase an I Pad.

i am really angry that a huge multinational company takes advantage of an individual to get me to migrate my service to them.

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