I joined AT&T March of 2016 and has been awful service since. I was told by the store rep that AT&T would pay my last Verizon bill so I can easily transition from Verizon to AT&T.
Received a promotion card of $370.00 for trading in my phone and a few weeks after that, received a rebate of $255.00 to pay my Verizon Bill. No one told me I would get less than market value for a brand new iPhone 6s and only $255.00 to pay my Verizon bill that was over $600.00. If I would've known that I wouldn't have switched.
But of course I was lied too by the store reps. I communicated with many supervisors who provided me credits but it doesn't help with paying for two devices now that I don't even own.
adam_vancuren2016 wrote the review because of poor customer service at Att. Reviewer claimed that he or she lost $62400 and wants Att to issue a full refund.
The most disappointing in user's experience was billing practices, being told one thing, ignorance in business and entire company. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.