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I joined AT&T March of 2016 and has been awful service since.I was told by the store rep that AT&T would pay my last Verizon bill so I can easily transition from Verizon to AT&T.

Received a promotion card of $370.00 for trading in my phone and a few weeks after that, received a rebate of $255.00 to pay my Verizon Bill. No one told me I would get less than market value for a brand new iPhone 6s and only $255.00 to pay my Verizon bill that was over $600.00. If I would've known that I wouldn't have switched.

But of course I was lied too by the store reps.I communicated with many supervisors who provided me credits but it doesn't help with paying for two devices now that I don't even own.

adam_vancuren2016 wrote the review because of poor customer service at Att. Reviewer claimed that he or she lost $62400 and wants Att to issue a full refund.

The most disappointing in user's experience was billing practices, being told one thing, ignorance in business and entire company. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Att and att switch to att deal for you to read. This information may help you with your purchase decision.


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Yes, this program is such a scam.There should be a class action lawsuit.

They told me in the store that the program would pay off my phone and my lease. After I uploaded my documents they said they are invalid because it does not say EIP.

It is clear on the bill from T Mobile that the costs are for a phone.AT&T is as awful as everyone says they are.


Do not switch to Att , you will end up having to pay out of pocket to your previous cell phone provider.

Maumelle, Arkansas, United States #1320826

I had a six month old iPhone six and my refund was $220 and there is no customer service contact information. This is FRAUD!!

Hesperia, California, United States #1305157

After waiting 4 months for any rebate I receive a letter telling me that I didn't qualify because "We do not have a trade in record for your old phone".Mean while my $1200 Verizon bill is in collections.

DON'T SWITCH TO ATT!!!The service is awful to boot.

to Anonymous #1357553

Had the same experience. Can you email me?


I never recieved my reimbursement at all!! Lucky you got anything at all and now I am paying for both of my bogo phones because they said the phones were supposed to be the iPhone 6s not the iPhone 6... I went to the store to do the trade in and they gave me the phones and lied and said they were the bogo phones!

Alpharetta, Georgia, United States #1290196

Filing Class Action Lawsuit Against AT&T

Hello all, I too have been scammed by AT&T. I am wondering if anyone on this board would be willing to file some kind of class action lawsuit against AT&T for misleading advertising practices. I'd be happy to help anyway I can.

to Anonymous Jamestown, New York, United States #1303829

I'm willing too...they did the same to me... email

to Anonymous Bertram, Texas, United States #1314566

I still have not received money from program and have spent hours dealing with idiots..I am ready to sue as well..

to Anonymous #1367478

I'd be willing to participate in lawsuit as well

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