State: Texas Product: Att U-verse Internet Service Clear all filters (5 of 31 reviews match)
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2.4
Details
So I have been with ATT for about 6 months now, and ever since the very first month I have had the absolute worst experience of my life with any company. First I was promised a waived installation fee for signing up for auto pay. I signed up and went on as normal with...
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Review
#1408007 Review #1408007 is a subjective opinion of poster.
Service
Att U-verse Internet Service
Pros
  • It at first
Cons
  • Service not working
  • Rudeness
  • Customer service and quality of u-verse
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • AT T Poor Customer Service
  • Poor Tech Support
  • Bad Service Products At At t

ATT in Lake Jackson, Texas - Me Too! Uverse *** my nerves.

1.1
Details
After many technical issues with AT&T, the problem was inside my house. 1st Technician had to replace the wall jack. Said it might be the year we converted to U erse, 2012 modem. Then still had problems, so I called again, to ask if I need to order a modem. Was told Tech. had modems in his truck. Well, duhh, why didn't he replace it. Same Tech. came out. Still having problems. Need Prayers.
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Review
#1380234 Review #1380234 is a subjective opinion of poster.
Service
Att U-verse Internet Service
Reason of review
Bad quality
Featured
1.0
Details
ATT - HORRIBLE INTERNET SERVICE
UVerse Internet for AT&T is a joke!!I have been with them for a couple of years and then my daughter moved back in with us and she got a job working from home where she needed 10mb down and 2mb upload speed. The apartment complex that we live only has them as a...
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Review
#876339 Review #876339 is a subjective opinion of poster.
Service
Att U-verse Internet Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

ATT in Dallas, Texas - AT&T Uverse

1.6
Details
Thanks AT&T after weeks of trying to get service you have failed. Let me begin with trying to activate new service. I recently purchased a house at which I tried getting internet from AT&T shouldn't be difficult right! After signing up they promised me an install date of the 19th the day I move in. then they were kind enough to change my install date to the 18th when I would not be occupying the property. They then sent me an email which changed the date of install. I called them and told them that I would not be living there at that time and confirmed my email I received from them stating they would install my service on the 19. This was to diifficult for their team to handle and despite my repeated response stating that I will not be living in the home at that time they proceeded with my June 18 install date. Being the terrible company they are they called me the17th to let me know that a tech will be coming out on the 18th to install service at which yet again I explained my situation of having not occupied the property yet in which they asked me if I will be there. Hello after multiple calls and over 3 hours on the phone at this time to explain that "No I will not be home as I have yet to move" They proceeded to send a tech anyway. Great listening skills from their inept staff. So on Saturday the 18th the tech calls to let me know he is at my home at which time I re-tell the story how I have not moved into the house yet. But because his company fails to listen to customer requests and stay true to the install date that they originally promised me he told me this happens all the time and constantly has to apologize to customers as this happens alot. he then told me to call at&t to reschedule. At this point having spent over 3 hours of my life trying to explain I told him to have his manager contact me in which he stated he would. Iwas done sitting on hold for a company who not only will not listen to their customers but who clearly show they do not care. I stated later in the day that I have yet to hear from his supervisor/manager he texted back saying #i sent him a message, 4 days later and multiple texts still have yet to hear from anyone. Monday the 20th I call at&t and explain the terrible service I have received from them and set up another install date since they cannot live up to their promises they rescheduled me for tomorrow the 22 and state they would be here between 9-11. Thus after multiple calls at which time I have now spent over 5 hours on the phone for what one would think would be a simple install. AT&T then sent me an email stating that the account had been cancelled. I then hadb to call at which time they stated that I called and cancelled internet at which point I had not. Someone prior called me 5 hours prior to confirm that the appointment was still on and that someone over the age of 18 would be there for the install at which I stated yes I will be there. For some unknown reason AT&T in their typical disregard for customer service and the basic ability to listen to customer needs or requests canceled my installation. 5 hours later I again receive an email stating that my service has been canceled. I then called in again at which point i asked to speak with a superior. I was placed on hold for 25 minutes at which point the phone was hung up on me without me speaking to someone. I called back again and explained my situation and asked to speak with a supervisor/ manager. I sat on hold for 20 minutes this time and received a voicemail that stated that the customer service office was closed. I called a 3rd time at which point the guy on the end of the phone said he could reschedule me but it would be for the 23. I clearly have texts on my phone and a previous phone call that stated that a tech will be at my house between 9-11 on the 22nd was clearly a lie. I asked again to speak with a manager/ supervisor but guaranteed one would call me within a short amount of time. 5 hours later AT&T lives up to the lies and complete disregard for customer’s especially new ones. I am glad I took off work tomorrow to deal with a complete inept company who cares absolutely nothing for their customers. They have wasted so much of my time and am outraged at how they have treated me. unfortunatley this terrible company is the only one who services the community in which I now live or I WOULD HAVE DEFINITELY GONE WITH SOMEONE ELSE. Thanks again AT&T for being the absolute worst company I have ever had to deal with. THERE IS A LOT MORETO THE STORY BUT UNFORTUNATLEY I DO NOT HAVE THE TIME TO EXPLAIN. WORST EXPERIENCE EVER!!!!!!!!!!!
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Review
#869770 Review #869770 is a subjective opinion of poster.
Service
Att U-verse Internet Service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

ATT in Fort Worth, Texas - AT&T UVERSE ISSUES

2.0
Details
I have had issues with my service for years. I get intermittent speeds and service outages. I have contacted ATT over years with complains. The last complaint was elevated to the Office of The Presidents office of ATT. They quickly sent a tech out who then told me faster speeds was available for my house. I've called asking for that over the years as well but was told it wasn't available. The tech made a new appointment so I could get the faster speeds and assured me that should fix my years long issues. On April 13th I had a 9-11am appointment so the tech could come to my house and install the new service. He NEVER showed! Also that same morning my internet went completely out! At 11:30 after my install window closed I contacted ATT tech support asking why my tech never showed and to report my internet being out. The tech support told me my issue with my service is outside my house and they would need to send a "outside" tech to repair the issue and that my issue is affecting other houses through my neighborhood. This is a lie. I have contacted numerous neighbors and nobody is reporting a outage. My internet is still out at this time. I haven't received any updates on the status of my repairs or my install. My fiance works from home but has been unable to do any work because we dont have internet. My children had projects due for school and again my internet is down. THIS UNSATISFACTORY!!!!!!! Again I have contacted the office of the president of ATT and they haven't returned my calls as well.
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Review
#830764 Review #830764 is a subjective opinion of poster.
Service
Att U-verse Internet Service
Cons
  • Overall experince
Reason of review
Bad quality
Loss
$800
Preferred solution
Price reduction
Tags
  • Att Poor Customer Care Experience

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