State: Texas City: Austin Clear all filters (49 of 5200 reviews match)
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WAITED 7 DAYS FOR DIAL TONE TO BE RESTORED ON LAND LINE . SPENT MANY WASTED HOURS DEALING WITH RECORDINGS AND PUSHING BUTTONS FROM 1-6, AND OVER AND OVER AGAIN. SPOKE WITH LIVE PERSON ON MONDAY 8-21 WHO SAID PHONE WILL BE RESTORED AS SOON AS POSSIBLE AND DID NOT KNOW...
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1.0
#1090288
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Internet connection is in neighbors yard with locked gate. A tech has come more then 3x. when he finally got in he needed the neighbor to cut a bush. A senior tech came, again neighbor not home. Said he would come back, never did. Can u not call neighbor to make sure...
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1.0
#1060612
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we cancelled after being a good paying customer for years. our bill was always paid on time - cell, home phone, internet and tv. they send us a statement that shows a credit every month now for the last 3 months and refuse to send us the money they owe us. customer...
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matt1960
Anonymous

they don't care about their customers at all !

1.0
I didn't like
  • Billing and customer service
#1047153
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Att - Very good

Att
#1082775
5.0
Details
Internet went out early in the morning . I got in touch with at&t , they had me fixed up and running perfect NW 5 th thanks
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Commercial Review

Att
#854033
I find the latest att commercials so hard to watch. The whole family is in a panic because the internet staps working. I do get annoyed when that happens but the way it is portrayed as a complete disaster just makes me sad. I know I'm probably overreacting to this, but feel families need to spend more quality time together. To me that doesn't mean sitting in the same room, staring at a screen.
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Tv Schedule Review

Att
#549924
Need more on demand!! Great picture and really everything else. Easy GUI but your on demand sucks. Need more shows!
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Was talked into going with Direct TV as now AT&T markets hard to switch AT&T Uverse customers over to Direct TV. Direct TV does not sell the internet. Soon as you switch to Direct TV the bill for Uverse goes sky high as they are overcharging for the lingering internet...
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1.0
I didn't like
  • Different answers from differnt reps and more charges
#1038706
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I have everything ATT (U-verse and now Direct TV, Att Internet, iPhones with Att and more). I have always gotten great service but there is a flaw in their Service Promise that is not true. On two different occasions I called two different tech staff who visited my...
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3.9
#947747
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Have already have 10 lines my account adding one more line sales guys told it will be only monthly smartphone charges 15$ then after adding when 1st bill generated they 30$ more for the additional line when i called customer care they are saying as per At&t policy...
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1.6
I didn't like
  • Attitude toward customers
#939453
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Seamless. That's what ATT said about moving our business. We relocated in the same business park. As recommended by ATT , we installed a new service that was ready to port from the existing office when ready to our new office ATT said it would be Seamless. This is...
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1.0
#924333
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I lost service. While waiting, an employee said he could lower my bill by $50 per month. I asked "How". He replied "By changing to Direct TV". I asked "Will this require a dish to be mounted on my roof?" He said "Yes". I said "No". He disconnected my service. I...
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3.1
I liked
  • Original deal
I didn't like
  • Unable to correct my billing
#898146
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Recently we had a landscape person build a small paved pathway beside our house. While doing that he accidentally damaged AT&T's fiber optic cable about a couple feet from our house that was buried about one and a half inches down (barely below the lawn line). We...
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Anonymous
Anonymous

The same happened to me and I have not paid, collection companies are calling me...did you pay?

4.1
I liked
  • That i thought i was being taken care of
I didn't like
  • Inaccurate information
#884409
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In mid April I selected AT&T for my new small business with 4 land lines and Internet service. My service business relies on land phones to operate. Sign-up was easy. After that not so much. Install to the building was scheduled for a Friday between the hours of...
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1.0
I didn't like
  • Installation
  • Cable burry
  • Service
#867596
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