State: Texas City: Dallas Clear all filters (106 of 5774 reviews match)
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1.7
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Update by user Oct 18, 2018

They called and issued credits

Original review posted by user Sep 18, 2018

Please DO NOT waste your valuable time with AT&T which owns Direct TV, TimeWarner cable, Dish Network, Uverse (internet), Wireless, landline. The main headquarters located at 208 S. Akard St. Dallas, TX. 75202 and Randall Stephenson, AT&T...
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Review
#1359059 Review #1359059 is a subjective opinion of poster.
Cons
  • Customer service and billing
  • Rude agents
  • Deceptive sales
Reason of review
Poor customer service

ATT in Dallas, Texas - FCRA ADA CONTRACTS DISCRIMINATION RICO

1.3
Details
NOT RESOLVED 0 comments In 09/2015 AT&T purchased Direct TV and created a special 12/2015 2-year plan sold by Aurora CO AT&T at $70-$80/month w/ (with) phone, TV, 2015 & 2016 NFL package, & all movie channels.After signing up, Direct TV informed that they will installed late on 1/6/16 in Boynton Beach Florida without any difficulty. Yet, the account was split into 2 (two) without & outside of the plan & 2015 NFL at twice cost & cancel fees. After hours and apologises, Justin ID number 452 974 retention department for DirecTV and Jasmine ID number JW 797 *** - AT&T unified billing, on January 9th 2016 acknowledged the base rate for phone, extra all inclusive package for 4 rooms at $62 and $2.49 for Florifa local NFL tax offered by AT&T in Aurora and set this for correction. Direct TV made disrespectful irrelavent points regarding tbeir new owner, AT&T. AT&T doesn't run us; we've never and will never offer such; AT&T reps don't know what they are doing. Direct TV discussed local, regional and national specials that would be blind to other areas. They ignored that AT&T had any authority to make changes to their rate or plan. AT&T had already taken my new Sprint Android phone that play with the harmon/kardon $150 spreakers. In less than 30 days, I spoke with AT&T asking for termination and reversal. In December, I was told that I couldn't see Direct TV billing because the program hadn't been initialized to combine into to plan. Three days after service started, it was apparent the AT&T had no control or plan to easily resolve their fraudulent plan nor honor their contract. So being disabled, I cancelled AT&T phone for bills for increased billing to about $130 w/o movies which made void of the 2-yr. contract rate. After hours of dialogue, AT&T apologized, removed balance & offered 2017 NFL package for 2015 NFL loss. Fraudulently, AT&T never honored the original contract in pursuant to ART. 1, Sec. 10, US Constitution & ADA III. Further, AT&Ts closed resolved account was REVERSED with fees without notice in a false credit report causing damage while attempting to buy home. Upon reporting this to FTC, the false credit report disappeared. SO, AT&T-Direct TV DO THE SAME THING AGAIN Direct TV SERVICE WAS Stopped for CONTRACT BREACH by 1. voided 2015 & 2016 NFL, and any promised of correcting breach with 2017 NFL; 2. The TV Billing, by itself, increased over the onset contract rate for phone & TV; 3. AT&T's fraud, retaliation, and collection on closed account damaged my credit. Initially, ICSystem was collecting for AT&T. It is a right to inspect a credit file in accordance to Fair Credit Reporting Act. After resonding to ICS's 9/13/2017 letter by phone, AT&T had Franklyn Collection service places this on my credit report without notice, or in knowledge of fraud. It is their responsibility to make time to report fair and accurate data. This retaliation was effective for a $450 fraudulent charge-off. This directly dropped the amount eligible for a home loan. Home that were feasible were barred by for what I could be approved or afford. July's 190k dropped to 120K by Oct 1st. As the weather changed, I couldn't endure the time needed for the credit repair and was forced to rent. The petitionet is demanding 1. immediate repaired credit repair; 2. immediate payment for damages for credit FRAUD; 3. DAMGES for impeding the disabled in the securing of a home for both buying and selling; 4. Damages for losses while trying to repair credit; 5. DAMAGES for stress and exposure causing bronchitis being impeded from securing home; 6. The return of all funds spent to both, AT&T and Direct TV, as the initial contract was never provided in full with full right to restart service as initially contracted; or, Restarting services as oringinally contracted and returning excessive charges greater than the initial contracted rate; 8. The rendering the difference between the value of any home in the Denver Colorado between January 2016 value and current present value. This is considered as irreparable damage or loss in the purchasing of a home for the disabled, a federal violation. 9. Yhe remittal of the balance of any current lease when purchase is finalized; 10. Damages for emotional pain and suffering for damages. 11. Damages for DISCRIMINATION against the disabled proactively and after-the-fact for a) common services; b) in telecommunication; c) in prohibition against retaliation and coercion; d) and in fair housing by credit fraud. 12. Damages from Barratry by continuous false reportS without mediation or judicial review under sustained requests for relief.AT&T, Direct TV and Franklin Collection Services, in understanding the value of good credit have violated the Fair Credit Reporting Act, used the filing of sequential false credit reports as financial coercion and racketeering; violated the RICO Act for fraudulent profit and payment; violated ADA III, ADA IV and ADA V; and discrimination in the purchasing of a houses by relentlessly filing false credit reports
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#1127406 Review #1127406 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Poor customer service

ATT in Dallas, Texas - World War II Nurse cheated out of $4000 by AT&T

1.7
Details
In 2015, I moved my mother from her home to assisted living, she was always fiercely independent, and always insisted on paying her bills on time, this is important in the story. She was not however, computer savvy. She was a very bright woman, and a strong independent woman, a cadet nurse during WW II and a nurse serving the sick for half a century. We sold her house and prepared to move her. I called AT&T and cancelled her account and scheduled phone installation in her new apartment. I monitored the amount of money she had and I thought that her AT&T bill was excessive, but she also hated change, so I left it alone, and she continued to pay her bill. On August 5th, 2017 she passed away, within the next 48 hours I contacted all her creditors and told them that she had passed away, including AT&T, everything went relatively easy, AT&T even said she would be getting a credit. Then toward the end of August, AT&T debited her bank account for $132, I assumed this was an error, and I called to straighten it out, it was then I found out they had been billing her every month for her previous account, in the house she had sold. I went through the channels at AT&T eventually frustrated filed a complaint with the BBB, later someone from the president's office called me to let me know they had received the complaint and were reviewing it. After two days of review, they concluded they were entitled to all the money even for the month after she was dead, and refused to refund any of it, in spite of the fact the account had been cancelled, the house was sold, and no one used the account at all for more than two years. The big problem here, she had paid the bills, even though she did not really owe them, she paid them.
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Review
#1101094 Review #1101094 is a subjective opinion of poster.
Service
Att Phone Service
Cons
  • Ethics
  • Customer service
  • Billing practices
Reason of review
Failure to cancel a service and continued billing for the service even after the consumer moved, and for a month after she was dead.
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
  • Home phone services

ATT is violating the agreement

1.0
Details
I took ATT service on "Buy one, get one free" plan. In that plan, I was liable to pay for the first iPhone completely and the second iPhone for the three billing cycles. From the fourth billing cycle, I was supposed to receive credits every cycle for the next three billing cycles. ATT didn't give me credits for the second phone yet. The worst case is that they are still deducting money for the second iPhone each billing cycle. When I started taking service from ATT, I was told by ATT staff that I would start getting credits for the second phone and I would no longer be paying for the second phone after the third bill cycle. But, that has not happened yet. They are still charging me for the socond phone set. This is unfair and injustice to me. I can't wait too long and I am gonna have to return both phone sets if this issue is not resolved soon. I would also ask for refund of monetary damages in that instance. Loyalty department was not showing any responsibility to resolve the issue. The case was created multiple times but they never got back to me regarding the cases. I am having very bad experience with AT&T. They don't have business ethics and I just think they are trying to steal customer's money all the times. They seem not to be willing to resolve the issues. Very insane and unethical practice by AT&T.
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Review
#1084331 Review #1084331 is a subjective opinion of poster.
Service
Att Buy One Get One Free Deal
Cons
  • Cs supervisor and staff webpage chat function nonfunctional
  • Expensive plans
  • Inefficency
Reason of review
Not as described/ advertised

ATT in Dallas, Texas - No Love or Concern for Windows Phone Customers

1.7
Details

Update by user Mar 10, 2017

Approximately 1 year ago, I moved 2 lines to AT&T from a loyal long term relationship with Verizon

Wireless. My decision to come to AT&T was based on the availability of the Windows 10 phone (Lumia

950 XL) in which Verizon was no longer offering or supporting.

I have been diagnosed with Multiple

Sclerosis for over 17 years now and the Windows phone provides large tiles, touch sensitivity settings

for my fingertips that are numb, Closed caption, and increased functionality which I cannot find in other

phones to date.

It is not so easy for me to find a phone for me to use with so much ease. When your fingertips are numb, I have found that this so far is the only phone that responds to my fingers.

Original review posted by user Mar 09, 2017

AT&T purchased DirecTV and has been offering free streaming of DirecTV on smart phones and mobile devices. AT&T also offers AT&T Call Protect, which is designed to eliminate or greatly reduce Robocalls. This is not the case for the Windows Phones, which are not third party apps. I have been informed in the past that AT&T does not support third party applications, this I know to be a true statement. AT&T owns and supports the above mention applications, however there is no support for the Windows Phone. On March 2, 2017, I spent over an hour on the phone with AT&T Customer Service and Assurion technical support. I was transferred from each department, as no representative was willing to take control of the situation. At the point of each transfer, I was sent the main menu (as if I dialed in for the first time). The most recent transfer, I was promised a warm transfer, however this did not happen, I was transferred to the main menu. I encourage your department to pull the recording that took place on March 2, 2107, with a start time of 7:03PM EST. Most recently, I have had an issue with the phone heating up to the point that it could not be handled. At the point of this extreme heat up, the battery will drain to 0%. I have to wait for a cool down and then I can charge the phone. On 3/6/17, I spoke with Catherine at Assurion Pro Support regarding this issue. I was informed that there are no replacement devices in stock. I was offered to pay a $299.00 deductible for a "Like" device. I was not told what the "Like" device is, I have to wait until I receive the device. So I am currently stuck with a phone that is not completely functioning and no warranty replacement.
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Review
#1018835 Review #1018835 is a subjective opinion of poster.
Service
Att Customer Care
Pros
  • Service area
Cons
  • No response to your problem
  • Customer service
  • Phone support
Reason of review
Warranty issue
Loss
$949
Preferred solution
Full refund

ATT in Dallas, Texas - Being charged for Broadband, only receiving DSL - Engineering refuses upgrade!

1.4
Details
I have had AT&T Internet in my home for just over five years now. In that time, I have had SEVENTEEN technicians sent out, ELEVEN new modems installed, and the problem still isn't resolved. Given a choice, I would have switched providers long ago and been done with it, however, AT&T literally has a MONOPOLY in my area for any type of high speed internet. When I called to order my service, I was told that the highest speed I could get is 12 mbps, which should be plenty for my home. And here lies the problem...to this day I have NEVER received the service I have been paying for. AT&T is charging me for broadband and every customer service rep I speak with continuously tells me there is fiber running to my home. This is an OUTRIGHT LIE!! There is no fiber running to my property. For years, I have been calling to resolve the issue with my service, and for years they keep telling me the problem is with my lines and equipment. I have told them repeatedly that the switch in town is bad, but they insisted it was my equipment. The modems will not hold a steady connection. Every modem they have given me does the same thing. It reboots itself randomly because it loses the signal from the main switch in town (which is only five blocks away from my home). A perfect example of this is the activity so far this morning. The modem has rebooted itself at 8:52, 9:40, 10:14, 10:17, 10:20, 10:26, 11:04, 12:14, and 1:19. This is a huge problem for me since I am required to work from my home every other weekend. To do this, I must have a constant connection to VPN so I can access the network at my office. The disconnects happen so much, that VPN will lock me out for security reasons. Part of the requirements of my position is that I must have access to reliable high speed internet. So now this issue has put my job in jeopardy. We replaced all the wiring and lines in the home. I installed CAT 6 line, with the hopes that it would resolve the issue. Turned out to be wishful thinking. Currently everything in my home related to my internet service is brand new, including the jacks, lines, even the box on the outside of the house. Another new modem was issued. Once they finished the install, the tech stated there was still an issue with the line, they finally conceded that it was their equipment. After contacting the main office, I was offered what is called a BONDED PAIR to solve the issue for good, but before they could install it, they would have to bury two additional lines. We agreed to do this ONLY because we were PROMISED this would resolve the problems. It took three months to get the new lines. They sent a tech out Tuesday to make the new connection, however when he arrived, he stated there was no order for a bonded pair, so all he could do was connect the line to the outside box. I called AT&T and the person I spoke with apologized and promised she was putting the order in while we were on the phone. They sent another tech out yesterday to make the install, only when he arrived he also said there was not an order in the system for a bonded pair, just a repair request. The tech went to the main switch to check my port card for compatibility, only to come back and tell me that engineering had stated three months ago, that my service was not eligible for bonded pair service. So not only did corporate lie about the service I was supposed to receive (yet again), but they also ripped up my yard for what turns out to be no reason at all. And to top it off, I found out from one of the many people I was transferred to, that the equipment at the switch in my area is more than ten years old, and set up for DSL service not the broadband I have been paying for. Last night I received a call from the sales rep that was trying to work with engineering to get the switch updated or at least repaired, informing me that engineering’s response was "NO" they will not be updating the switch in our area. I am currently considering contacting an attorney, as well as the FCC and anyone else that will listen. I have been paying for broadband this entire time for what turns out to be DSL, they have torn up my yard for no apparent reason since they refuse to update the switch. They want to continue charging me for a service that is being misrepresented and that they again REFUSE TO REPAIR. LET ME MAKE THIS PERFECTLY CLEAR…THE TECHNICIANS ARE FABULOUS AND DO THEIR JOB WELL…THE ISSUES ARE WITH CORPORATE AND ENGINEERING!!! I am open to any suggestions at this point.
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#1009421 Review #1009421 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

ATT in Dallas, Texas - A long-time AT&T customer finally has enough

2.1
Details
I was an AT&T customer for about ten (10) years. I suffered through every call to Customer Service while they tried and tried to bundle my services. These calls or online chats always lasted 30 to 45 minutes of my valuable time. They wanted to trap me into a home phone (always told them no, I don't need it) and/or a TV package (on my budget, I'm an antenna TV watcher only). All I ever needed was cell service and internet. Now I live in an apartment building where AT&T internet service is not available or so slow that this is where we part ways. I paid my iphone 6S in full, and called to have it unlocked - once again, 45 minutes later, I had been enticed to stay with AT&T on a month-to-month no contract Go Phone account. I was told if it was not sufficient I could close the account but to try it first. I tried it, and after sitting through "loading..." and waiting for apps to open, I'm once again done with AT&T - but no, they will not unlock my iphone until I have the GoPhone account for 60 days. Not what Customer Retention/Customer Non-Service told me. Now, I am trapped. I own my phone, and they are holding it captive. AT&T marketing and customer service are not on the same page, and their tactic of not unlocking a device that I own is (or should be) illegal. A long customer relationship comes to a bad end.
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#993373 Review #993373 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Att - Bundle Review from Dallas, Texas

1.6
Details
Direct tv and At&t are the worst they give u a set price at the beginning and than a year later they wanna charge u $50 more and they can't even go back that far to see if that's what why have on their notes to what our bundle was I am not satisfied at all people out there make sure u record ur promotions being offered because they will try to change it . And another thing is that they go by ur credit and payment history to be eligible for a discount which I have never received and mine is pretty good and they withdraw from my account on time so what more do I need to do to receive good discounts. I'm over them
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#947399 Review #947399 is a subjective opinion of poster.
Service
Att Bundle
Reason of review
Pricing issue

Att - Customer Care Review from Dallas, Texas

Hi unhappy customer with att the worst service run away from them they come and go outside the house disconnect services without notifying customer I have tecnisan came out to switch line from over the drive disconnect services he didn't check with us if we can connect to the internet I have to call customer service 1 hour to setup service call for next day like we have time for att everyday to come and leave the anytime what kind of company this low quality and knowledge how to deal with issue technian should make sure service is on before leave site they should check list to preform any call.
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Review
#935563 Review #935563 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Poor customer service

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ATT in Dallas, Texas - Dishonest Company and Horrible Costumer Service.

I signed up with At&T when I moved to Dallas a few months ago. They messed up setting up my automatic bill pay and my internet was shut off a month later. I received an email saying my bill was due, but no actual bill in the email. (I set up for paperless bill system). It said in the email I had to sign in to view my bill, which after 40 minutes of frustration, I was still unable to do. After being on hold for almost an hr, I finally managed to get to an agent, who transferred me over to the billing department which was conveniently closed. They work only business hours, like me! So after finally being able to talk to someone in billing on a Monday during my lunch break, I found out there were some extra fees that AT&T tacked on that I was not told about when I signed up (STILL HAVEN'T SEEN MY BILL AT THIS POINT). It was not anything extreme, a few $ here and there for things I would have agreed to pay, but not telling me about these extra added fees was dishonest and negligent. I finally got everything taken care of and had internet again. Its a month later and my internet was shut off again! After going through the frustration of getting to talk to the right person AGAIN, I found out that I was also charged a reconnection fee of $49 TWICE...for both times my internet was shut of. The agent did not see it fit to even mention anything about these fees until I asked him to elaborate the specifics of my bill. Anyone considering AT&T....DON'T. They are unprofessional, dishonest, have the most un-userfriendly automated and online setup I have ever seen and worst costumer support.
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Review
#920614 Review #920614 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Pricing issue