ATT Reviews in Dallas, Texas
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Update by user Oct 18, 2018
They called and issued credits
Original review posted by user Sep 18, 2018Please DO NOT waste your valuable time with AT&T which owns Direct TV, TimeWarner cable, Dish Network, Uverse (internet), Wireless, landline. The main headquarters located at 208 S. Akard St. Dallas, TX. 75202 and Randall Stephenson, AT&T...
- Customer service and billing
- Rude agents
- Deceptive sales
ATT in Dallas, Texas - FCRA ADA CONTRACTS DISCRIMINATION RICO
ATT in Dallas, Texas - World War II Nurse cheated out of $4000 by AT&T
- Customer service
- Billing practices
ATT is violating the agreement
- Cs supervisor and staff webpage chat function nonfunctional
- Expensive plans
ATT in Dallas, Texas - No Love or Concern for Windows Phone Customers
Update by user Mar 10, 2017
Approximately 1 year ago, I moved 2 lines to AT&T from a loyal long term relationship with Verizon
Wireless. My decision to come to AT&T was based on the availability of the Windows 10 phone (Lumia
950 XL) in which Verizon was no longer offering or supporting.
I have been diagnosed with Multiple
Sclerosis for over 17 years now and the Windows phone provides large tiles, touch sensitivity settings
for my fingertips that are numb, Closed caption, and increased functionality which I cannot find in other
phones to date.
It is not so easy for me to find a phone for me to use with so much ease. When your fingertips are numb, I have found that this so far is the only phone that responds to my fingers.
Original review posted by user Mar 09, 2017AT&T purchased DirecTV and has been offering free streaming of DirecTV on smart phones and mobile devices. AT&T also offers AT&T Call Protect, which is designed to eliminate or greatly reduce Robocalls. This is not the case for the Windows Phones, which are not third party apps. I have been informed in the past that AT&T does not support third party applications, this I know to be a true statement. AT&T owns and supports the above mention applications, however there is no support for the Windows Phone. On March 2, 2017, I spent over an hour on the phone with AT&T Customer Service and Assurion technical support. I was transferred from each department, as no representative was willing to take control of the situation. At the point of each transfer, I was sent the main menu (as if I dialed in for the first time). The most recent transfer, I was promised a warm transfer, however this did not happen, I was transferred to the main menu. I encourage your department to pull the recording that took place on March 2, 2107, with a start time of 7:03PM EST. Most recently, I have had an issue with the phone heating up to the point that it could not be handled. At the point of this extreme heat up, the battery will drain to 0%. I have to wait for a cool down and then I can charge the phone. On 3/6/17, I spoke with Catherine at Assurion Pro Support regarding this issue. I was informed that there are no replacement devices in stock. I was offered to pay a $299.00 deductible for a "Like" device. I was not told what the "Like" device is, I have to wait until I receive the device. So I am currently stuck with a phone that is not completely functioning and no warranty replacement.
- Service area
- No response to your problem
- Customer service
- Phone support
ATT in Dallas, Texas - Being charged for Broadband, only receiving DSL - Engineering refuses upgrade!
ATT in Dallas, Texas - A long-time AT&T customer finally has enough
Att - Bundle Review from Dallas, Texas
Att - Customer Care Review from Dallas, Texas
ATT in Dallas, Texas - Dishonest Company and Horrible Costumer Service.
Thank You for Your Submission
Your comment is successfully posted.