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In early July, myself June and significant other, Kirk decided that he was paying way to much for his mobile phone and we wanted our phones to be under one account. We were going to switch to Verizon, however, we received an offer in the mail from AT&T stating: you can...
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#1132537
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I contacted ATT because my contract expired - they were gouging my bundle plan so I. asked them for a lower plan price they would only take off 14 dollars -really??? So I cancelled my whole bundle. They still haven't turned it off. They are a very dishonest company and...
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1.5
Product
#1121359
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I left Verizon after 20+ yrs due to their shady business practices. I went to AT&T thinking I would get a more reputable company, but that didn't turn out to be true. I was told in the store that I could get 3 phones and one would be "free". After 45 days of billing,...
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Anonymous
John Klein

I cancelled my service and they kept billing me. I try to call and the machine tells me it won't put me on with a live person until I make a payment (which I don't owe) You ca...

1.8
Product
I didn't like
  • Businesses that lie to get business
#1040383
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Att Customer Care Review

Att
#834855
1.0
Details
The worst customer service ever. Spent 1.5hrs on phone so that management can tell me that they have a high call volume, I wonder why. Bottom line they have lost two customers forever
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Customer service

Att Account Review

Att
#812585
1.0
Details
AT&T has NOT refunded my $100 security deposit. I have waited more than the one year I am required to wait and I still haven't received any credit to my account or check. I've called customer service so many times I lost count and everyone gives me a different answer. They are so quick to charge your credit card but they can't help with just one refund??
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website

Ipad Mini Plan Review

Att
#763166
Mislead my wife into buying an iPad mini and committing to 2 year contract and won't take it back. Go to the store and they have us calling customer support since they don't have the authority to do anything. Long time customer of AT&T now just waiting til contract ends so I can switch!!! AT&T Sucks
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Att Unite Pro Review

Att
#738472
2.0
Details
Fraud involving unauthorized use of device. Customer service inexperienced. Problem with Vesta, stalking, problem also existed at T Mobile, these people are criminals.
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Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
we have been customers for a lot of years. Our daughter went to college and we convinced her to use at&t. They have consistently overcharged her every month even after talking to customer service and supposedly resolving the issue to our satisfaction. Then overcharging...
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1.2
#955135
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i had open a new line from them due to their promotion of buy one get one free iphones last dec 2015,their manager then was Mark and he told me it will take 3 months to get credit for the whole amt of that free iphone. three months had passed, no credit occured in my...
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2.1
I didn't like
  • Bad customer service from the store supervisor
  • Takes hours to deal with customer service
#942735
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Again my phone was out and submitted a repair report The service person appeared pretty quickly at the door without prior warning and luckily I was home Nothing was wrong at my place but further down the line He couldn't get access he said to another house where the...
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#938517
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I had AT&T for one year. Not only I did not have reception for TV, the internet was mediocre and every time, I complained, a technician was send to the house that did not know what to do. Finally, my contract was up and I discontinued the service, but I was charged for...
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1.0
Product
I didn't like
  • Refusal to correct their mistake
  • Hidden costs
  • Very decptive reps no loyalty towards long term consumer
#932806
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I went to an at&t store shopping for prices for home high speed internet, the sales representative offered me high speed internet for $39.99. So first bill am expecting a $50 to $55 bill after taxes and whatever junk fees they may add, but nope my bill was $98, so I...
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1.0
#905090
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Protect yourself. Ask for the offering promoted in writing in advance to committing to any. They have a bunch of slick fast speaking sales reps. be careful. Another point to note, they inform you that you can cancel in the first month, that is NOT true, you only have...
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2.4
Product
I liked
  • Offer
  • Opportunity to get more for my money
  • Bundle presentation
I didn't like
  • Until i signed up
#894496
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I purchased a Samsung 7S and signed up with Direct TV on the promise that AT&T would send me a free 48" TV. NO ONE bothered to tell me that I had to go to a specific website and sign up to get the TV. By the time I started questioning it, I was told that it was too...
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#885781
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