I am dealing with the worst service I have ever experienced in trying to get a simple dial up account cancelled. ATT world net service switched to ATT.net so I can no longer access dial up email.
I have tried online chat, and 5 different 800 numbers. After waiting for up to 45 minutes, I get a live body, then they tranfer me to another location, where I am either left on hold again, or the phone is disconnected. At this point the only way I know to cancel my service is to challenge payment to my credit card.
Good luck to anyone who has ATT dial up service - att service is terrible! PS I am considering switching my wireless from ATT to Verizon due to this issue