7702-F Richmond Hwy, Alexandria, VA 22306, USA
Not resolved

Got my new bill today and as usual they are charging me for things not my fauklt or stuff that I dont have, $280.00

when i originaly bought the phone I told her less than 100 mnth, last month i paid 417.00, I am only usng 1 phone and ipad.

1/back 6 months ago I went into the att store to pay my daughters bill, i put in her zip code, by the time i did it, i was not aware she had just paid the night before, so it I guess the machine may been confused,but any way I proceeded to deposit 150 in the kiousk in the store. I went home called my daughter, well when the billed arrived , the balance was same as I saw it on machine but there was not credit for the 150.00 cash I put in the machine.

I lost my reciept,not realizing that this would happen.Ittook forever for the 800 number to research it, in the mean time after they said inever paid it, I went in the store to see if theyThe 3 time I finally got in touch w the mananger, he said he would check it , aafter waiting over hour, he finally came out front said that there werent any deposits for 150.00 that day, so I told him it had to be the next day I knew it was between the time of 1020am and 12pm, I was in the store because I knew what day it was , he informed the following day the kiousk wasnt in service that day and even if the video showed me putting the money in ,he was not going to give us a credit because, I mightnot of realy deposited it, well at that point I gave up, and this is just one more of the times they have stolen my money.I know that machine was working that day because I put the money in so he is lying, and that is realy mean , who is gonna go to store 3 times and lie over well 150 payment and tell you please watch the video. I mean whowoudldothat it was my fault I lost the reciept,dont ever trust them w cash shame on you ATT!!

Product or Service Mentioned: Att Phone Plan.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Give me a credit on my phone bill and I would like a apology that I am liar, who would do that!!!.

ATT Cons: Not getting what i paid for, Switch and bait and their continued lies and deceptions, Crooks, Deceptive policies, I did not like.

  • Stole From Customer
  • Stoler
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

ATT Reviews

  1. 1128 reviews
  2. 507 reviews
  3. 187 reviews
  4. 52 reviews
  5. 28 reviews
ATT reviews