Update by user Dec 16, 2018
I paid iPhone off nov 5,2018
Original review posted by user Dec 15, 2018
I have called, chatted 5 times or more stating yes paid off and phone will be unlocked and still it isnt I have been customer for years pay over 600.00 month service I paid off phone to upgrade a phone and asked to unlock phone and they cant because they say i still owe after i was told it would be unlocked even when i have bank statement proving i paid off. I never thought i would say I am very disappointed with att customer service for not being knowledged in their company
I have had it with att ungratefull customer service
Product or Service Mentioned: Att Cell Phone Unlock.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: unlock my paid off phone or im leaving ATT service with my 10 devices.
ATT Pros: Until this happened, Until i got run around on unlocking my old phone.