Wheeling, West Virginia
Not resolved
3.0
Details
1 comment

Update by user Dec 16, 2018

I paid iPhone off nov 5,2018

Original review posted by user Dec 15, 2018

I have called, chatted 5 times or more stating yes paid off and phone will be unlocked and still it isnt I have been customer for years pay over 600.00 month service I paid off phone to upgrade a phone and asked to unlock phone and they cant because they say i still owe after i was told it would be unlocked even when i have bank statement proving i paid off. I never thought i would say I am very disappointed with att customer service for not being knowledged in their company

I have had it with att ungratefull customer service

Product or Service Mentioned: Att Cell Phone Unlock.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: unlock my paid off phone or im leaving ATT service with my 10 devices.

ATT Pros: Until this happened, Until i got run around on unlocking my old phone.

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Deborah
#1619494

Att employees have no clue what they are doing but thing for sure they are driving customers away by their stupidity

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