This is my short version of why potential customers should evade AT&T Wireless.
-First and foremost, this company advertises "the least dropped calls." Yet, not one day of my service with the company (in the Minneapolis Metro area) went by without at least one dropped call. In fact, it was often three or more.
-In addition, my initial phone died within thirty-days. I took it to the store where it was purchased, and they helped me submit it for replacement under warranty. Two weeks after receiving the replacement phone, the old one showed up at my door with a $259 bill for the new phone. They claimed the defunct phone's issues were not covered by warranty. Even though the phone's demise had nothing to do with me, they made me pay for the new phone!!! I even had the "equipment protection plan," but that, I was told, "could only be used in place of the warranty." This meant that I could have went one way or the other... the equipment protection plan had a fifty dollar deductible and the phone was brand new, naturally I figured that the phone was faulty and should have been replaced for free. Even after going through every step of their appeals process, the company refused to remove the $259 fee.
I was left with no option but to pay it, or have my service disconnected (thereby incurring another $175 fee for early termination... beautiful the way that works isn't it!)
I paid the $259... five months later, with continued sub-par service... I called them, paid them $175, and terminated my service anyway... it was likely the best $175 I ever spent... when you read the reviews ranking them the worst... which there are many, and even Consumer Reports recognizes their company as the worst in the nation... trust that you should evade them no matter what type of offer you are given!
Product or Service Mentioned: Att Replacement.